Natalie Kim •
05 Aug 2014 • 29 reviews • 1 follower
The food here is good, in fact its great!
I loved the potato pasta dumplings and the suckling pig, there were both amazing. However the service is highly questionable.
We were served by 2 waiters
1) the chinese dude
This guy was fantastic, he topped up my water all the time and was very gracious with his mannerism, he was polite and was not pushy.
2) the other guy
This guy is either fillipino or a malay dude, and boy was he rude. He spots a goatte and has dyed hair (i am hopping the management looks in to this feller). Firsly he was very rude, strutting about like he owns the place, he actually threw our pizza on the table and pranced away after plopping it abbruptly on the table. Secondly he was very rude with his speech when asking for the bill or trying to make payment, he was rude and was as if he expected us to kiss his a** for walking over to the table. thirdly, he was being a douche by trying to clear our plates before we were done (while this could be a reasonable mistake), when we told him we were not yet finished. he gave us a nasty grin and was not appolpgietic about things at all.
To the management of Sopra, you have a beautiful restaurant and great food. But you should really focus on training and staff service quality.
To the chinese PRC waiter, you did a fantastic job! and infact, we would recommend you for a promotion to become a supervisor so that you can magage that lousy other watier.
The management of Sopra Cucina & Bar responded to this review:
11 Aug 2014
On behalf of the management, I would like to say thank you for your feedback. We sincerely apologize on your bad experience. We will definitely look into this matter. Hence we need more information/clarification to identify which service crew and also the day of your diner.
Please feel free to email/contact me though my email/mobile as we would want to take action against the staff.
Thank you once again for your feedback.