Eats a bliss •
09 Dec 2011 • 4 reviews • 0 follower
I just wish to share my experience with the hungrygowhere community and hope that my experience is unique and not common with the other foodies out there.
I went to Soul Out with a voucher which I had purchased from Streetdeal, which allows me to purchase $40 worth of food by spending only $20 at Soul Out. I thought it was a wonderful deal, and after reading all the fabulous comments on hungrygowhere, I was looking forward to a good meal.
It took my partner and I quite a fair bit of time to find the destination, but after a few turns in the fairly badly lit road, we found the place. But hey, for good food, what’s a bit of distance right?
There was only another table when we reached, and in all honesty, while waiting for our food to arrive, their food did smell really good.
We showed the service staff our voucher and we were seated and shown the menu. There was quite a spread, from “Zi Char” to some simple western styled dishes. We ordered chicken wings, and fish and chips. I enquired on the free flow of hot drinks that was available as an option on my voucher, and was told that 1 hot drink = $2, but if I wish to take the option on the voucher, it will be $2.50, and free flow for the night. Originally, my partner and I wanted to take that option with Milo, but since the restaurant ran out of Milo, we decide to take the single cup option of tea and Chinese tea.
The wait staff was generally friendly and helpful as described by other reviewers.
The chicken wings came first, and truthfully, it was as described by some previous comments, they are nicely done. And probably what everyone should try if you do intend to come to Soul Out. It was good, and I even had some to take away, as I still have some unspent credits on my voucher. The night, however, started to slide from then onwards.
The fish and chips, was really forgettable. The chips were not really tasteful, the baked beans were very cold, and the fish was really, really, really salty. It is salty to the point it tastes bitter, if you understand.
And when the bill came (I was prepared to pay for additional $2 which I spent above the voucher), I saw that I had to pay $5. Upon enquiry, I found out that drinks were not included in the $40, hence I only spend $38 on the food, and I had to fork the balance for my 2 hot teas. I am fine with this, and did not contest this; it was my fault to have missed out the writing on the voucher stating clearly it was for food ONLY.
However, I was charged $2.50 per drink, and if you were to refer to my earlier paragraph, I saw that it was only $2 per drink. I checked with the wait staff, and the poor waitress had to go many a times between me and the management to try to get the communication correct. Finally, the lady boss (I assume so, or the manager) of the restaurant came and explained that the drinks are actually $2.50. The menu which was shown to me was an OLD one. The new menu will have the drinks at $2.50. This really came as a surprise, since we were given 2 menus, and both of them clearly stated the drinks are at $2. I was actually very tired of haggling by then, and I just paid the extra dollar. I feel that it was definitely unjust, and I am certain if I were to bring it up to CASE or some organization similar, the evidence will point to my favour. Personally, this is slightly just below one I will consider of being a “con job”. The money in contention is indeed not very significant, but it’s the principle of the issue.
I feel that there are certainly some good dishes here and I hope Nicholas Yeo will personally see to it that such things do not happen to other clients. However, I do not think I will see myself dining here again.