A Ng 825 •
16 May 2014 • 2 reviews • 0 follower
Seven of us went to Soup Restaurant in Hougang Mall to celebrate a 21st Birthday. It was a singular experience.
We called ahead, and they told us "No reservations", that the resturant would be full, and that we should expect to wait. What nonsense. The restaurant was half empty when we arrived.
OK, we guess. Maybe they are conservative and want to manage our expectations. As we sit down, we are given a menu with just 2 choices!! Celebration set menu or Appreciation set menu. No a la carte. Service staff could not speak English, and were clearly expecting us to select just one. Requests to modify the menu were declined abruptly and almost rudely, and all throughout, the service staff gave us the impression that we were wasting their time. Perhaps Soup Restaurant hopes that keeping to two items on the menu, patrons can quickly toss a coin to decide. But in that case, surely Soup Restaurant can afford to supply the coin??
Here comes the food. Samsui chicken, three-egg spinach dish, and some kind of braised duck met expectations. Chilli prawns were a sorry mess, and clearly the prawns had seen better days. Perhaps they were recycled from some other branch? And, No Soup Restaurant, you cannot hide stale prawns by dousing them with copious quantities of corn starch. We sent it back, and like a boomerang, the dish returned, reheated and just as bad.
Service is abysmal. To get our tea topped up, we have to wait while the service staff cleared the table next to us. Perhaps Soup Restaurant was concerned that if they didn't clear the crockery quickly, we might get so upset with the lack of service that we would break some of them? They can rest easy. We had no such intention. In fact, with the objective of reciprocating something good for something bad, we hope that this review will enlighten both patrons and staff - one to stay far far away, and the other to get their act together.
As the title of this review says, we left Soup Restaurant thinking "Heads they win, tails we lose"....
PS: The review process requires us to state what the restuarant is suitable for. As none of them apply, we have ticked "take away". We hope there iss something Soup Restaurant can take away from this review. Failing which, we hope that the restaurant itself will be taken away.
The management of Soup Restaurant responded to this review:
21 May 2014
Dear Mr Ng,
Thank you for taking the time to share your feedback. Please accept our sincere apologies for your frustrating experience at Soup Restaurant. We are looking into the service issues that you have raised as customer satisfaction is our utmost priority and every customer is important to us.
Regarding your point about the lack of menu choices, we have a practice of offering special set menus during festive periods such as Chinese New Year, Mother’s Day and Father’s Day. The Celebration Set Menu and Appreciation Set Menu were part of our Mother’s Day special set menus. A la carte menus are available on all other days.
Our customer service representative has contacted you to follow up on your concerns. Once again, we thank you for your constructive feedback.