A Ng 825 •
16 May 2014 • 2 reviews • 0 follower
Seven of us went to Soup Restaurant in Hougang Mall to celebrate a 21st Birthday. It was a singular experience.
We called ahead, and they told us "No reservations", that the resturant would be full, and that we should expect to wait. What nonsense. The restaurant was half empty when we arrived.
The management of Soup Restaurant responded to this review:
21 May 2014
Dear Mr Ng,
Thank you for taking the time to share your feedback. Please accept our sincere apologies for your frustrating experience at Soup Restaurant. We are looking into the service issues that you have raised as customer satisfaction is our utmost priority and every customer is important to us.
Regarding your point about the lack of menu choices, we have a practice of offering special set menus during festive periods such as Chinese New Year, Mother’s Day and Father’s Day. The Celebration Set Menu and Appreciation Set Menu were part of our Mother’s Day special set menus. A la carte menus are available on all other days.
Our customer service representative has contacted you to follow up on your concerns. Once again, we thank you for your constructive feedback.