Soup Restaurant (Hougang Mall) (三盅两件)

67%
18 votes
13 reviews
Helpful review
+10 more
Visited recently

Information

Address
#02-21, Hougang Mall, 90 Hougang Avenue 10, 538766
Asian, Chinese, Healthy
+65 63866188

Mon - Fri: 11:30 - 14:30

Mon - Fri: 17:30 - 22:00

$23 based on 18 submissions
Children/Family (8 votes), Dinner (8 votes), Large Groups/Gathering (4 votes) ...

Soup Restaurant serves Chinese cuisine. They specializes in Herbal Soups and home-cooked dishes which makes it suitable for family gatherings and other celebrations.

Latest Review for Soup Restaurant

Overall RatingBased on 13 reviews
Food/Drink3
Value2.4
Ambience3
Service3
Most helpful review:

Great soup

Total Reviews: 25

This place is famous for both the soups and chicken. They have a good variety of healthy double boiled soup. All traditional, tasty, healthy and non greasy soups.  Sometimes when I want a simple meal, I will just pop in for a good soup.

The chicken dish is another must try item. If you have never ordered this dish, it is almost like you have never dined in Soup Restaurant before. The chicken is extremely tender and juicy. When eaten with the ginger dip, it is simply heavenly. 

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Buffet Ala Carte

Food/Drink 2| Value 2| Ambience 3| Service 5
Total Reviews: 11

Took up the ala carte buffet at Hougang Mall outlet last night. 

Manager briefed us that if there's food wastage, the price of the dish will be charged, which we were OK as we don't usually waste food. Since it was just me and my husband, we naturally asked the floor staff if the portions of the dishes were big, in which she replied that they were very small, no problem to order more selections. My husband and I are slight above average eaters when it comes to portions. To our horror, when the dishes came, they were the average tze char sized dishes. We only order 6 dishes, but had a hard time finishing, but we finally did, to avoid being charged. I've always frequented Soup Restaurant all over SG and usually go for ala carte. I'm not sure if it's biasness but I do feel that the quality of the samsui chicken for buffet seems lower, and mostly were breast meat. Other dishes were also not fantastic, we became really thirsty and sleepy after the meal. 

Service from the other floor staff and manager were exceptionally good and attentive. However I will not recommend 2 pax to go for the ala carte buffet. Minimum 4 pax will be just nice as the portions are really quite big. Overall, we didn't enjoy the meal, and told ourselves that we will never come back for the buffet.

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Samsui chicken

Food/Drink 4| Value 3| Ambience 3| Service 3
Total Reviews: 95

View the full menu with prices here: http://chewingyum.com/2015/11/18/soup-restaurant/

Their signature Samsui chicken is pretty much a must try when visiting. That and their soups. Other dishes are ok, above average. Overall a pretty decent restaurant for having a family meal. I found the online menu at ChewingYum if any one wants to check it out before going down. Decent prices overall, but the quality of some dishes doesn't justify it though. Service was ok, nothing special.

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Heads they win, Tails we lose

Food/Drink 2| Value 1| Ambience 2| Service 1
Total Reviews: 2

Seven of us went to Soup Restaurant in Hougang Mall to celebrate a 21st Birthday. It was a singular experience.

We called ahead, and they told us "No reservations", that the resturant would be full, and that we should expect to wait. What nonsense. The restaurant was half empty when we arrived.

OK, we guess. Maybe they are conservative and want to manage our expectations. As we sit down, we are given a menu with just 2 choices!! Celebration set menu or Appreciation set menu. No a la carte. Service staff could not speak English, and were clearly expecting us to select just one. Requests to modify the menu were declined abruptly and almost rudely, and all throughout, the service staff gave us the impression that we were wasting their time. Perhaps Soup Restaurant hopes that keeping to two items on the menu, patrons can quickly toss a coin to decide. But in that case, surely Soup Restaurant can afford to supply the coin??

Here comes the food. Samsui chicken, three-egg spinach dish, and some kind of braised duck met expectations. Chilli prawns were a sorry mess, and clearly the prawns had seen better days. Perhaps they were recycled from some other branch? And, No Soup Restaurant, you cannot hide stale prawns by dousing them with copious quantities of corn starch. We sent it back, and like a boomerang, the dish returned, reheated and just as bad.

Service is abysmal. To get our tea topped up, we have to wait while the service staff cleared the table next to us. Perhaps Soup Restaurant was concerned that if they didn't clear the crockery quickly, we might get so upset with the lack of service that we would break some of them? They can rest easy. We had no such intention. In fact, with the objective of reciprocating something good for something bad, we hope that this review will enlighten both patrons and staff - one to stay far far away, and the other to get their act together.

As the title of this review says, we left Soup Restaurant thinking "Heads they win, tails we lose"....

PS: The review process requires us to state what the restuarant is suitable for. As none of them apply, we have ticked "take away". We hope there iss something Soup Restaurant can take away from this review. Failing which, we hope that the restaurant itself will be taken away.

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The management of Soup Restaurant responded to this review:
21 May 2014
Dear Mr Ng, Thank you for taking the time to share your feedback. Please accept our sincere apologies for your frustrating experience at Soup Restaurant. We are looking into the service issues that you have raised as customer satisfaction is our utmost priority and every customer is important to us. Regarding your point about the lack of menu choices, we have a practice of offering special set menus during festive periods such as Chinese New Year, Mother’s Day and Father’s Day. The Celebration Set Menu and Appreciation Set Menu were part of our Mother’s Day special set menus. A la carte menus are available on all other days. Our customer service representative has contacted you to follow up on your concerns. Once again, we thank you for your constructive feedback.

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