27 Dec 2015 • 1 review • 0 follower
After looking at the (mostly) negative reviews on the service standards on this page, I am determined to leave a positive one after my experience at the restaurant.
25th December 2015
I called earlier in the day at 12pm to reserve a table for two for dinner (7.30pm), and the person answering the phone took down my details and information politely and kindly.
7pm - we reached the location and after a while of flipping through the reservations book, found my seat. Do note that they make the reservations under the first name, not the last name as the SG culture usually dictates. Our table was not at the best location (ie. not window seat) but the view was still pretty good nonetheless.
We ordered our food, and being the type of person who goes for the most value-for-money meal, chose the combo for two (sgd70 before taxes and service charges). As my partner and I were rather ravenous, I asked the female staff (do they call them waitress at this restaurant, or female staff, or female server?) if I should order another entree course of wicked fries. Here the service was impeccable as the waitress explained that the main course do come with the fries (and also a sample portion of wicked fries) and that the additional order might be rather wasteful and not required. And we went with her suggestion, which was good as it turns out that the meal was quite filling in the end.
When I went to the washroom, I discreetly requested to the host that I wanted a more quiet and private location, as I wanted to have a nice conversation with my partner and not be distracted by all the chatter around. While numerous seats were already reserved, he suggested that I might like the al fresco area outside where there are comfortable sofas that seemed perfect for lounging and relaxing on, and definitely a good quiet location where conversation would be pretty private (and romantic). It was really good extra service which he was shown. However, while the sofas are a good place to lounge about, it was quite dark and not a good place to be having a main course dinner. Do keep in mind the spot for romantic drinks and chit chats though. I turned down his suggestion and went back to the indoor dining area where my table was orignally reserved.
The food was served really hot, and the wicked fries (sample portion) was already quite filling. The mains (Norwegian Salmon and BBQ baby ribs) were also tasty and came in a large portion was satisfied both of us. The desert (some bread thingy) was a little too sweet for my liking, but my partner found it to be quite delicious.
In summary, despite all the negative reviews on the poor service standards shown, I found the visit to be rather pleasant and enjoyable. The outdoor dining area is great if the weather is cooling and not raining or hazy (darn unpredictable singapore weather). While it may be quite inaccessible for those who do not own a car, the place is great for a private / romantic dining / chilling-out spot.