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Suki-Ya (Marina Square)

AsianJapanese
Enjoy unpretentious and soulful Japanese hotpot at Suki-Ya, as the restaurant offers unlimited top quality beef and pork at affordable prices. Suki-Ya also features a vegetable bar with free flow of fresh greens to provide an overall balanced dining experience.

Mon - Thu: 11:30 - 15:00

Mon - Thu: 17:00 - 22:00

Fri - Sat: 11:30 - 22:30

Sun: 11:30 - 22:00

+65 63379969
$31 based on 37 submissions
Dinner (10 votes), Large Groups/Gathering (7 votes), Lunch (6 votes)
umakemehungry

Sukiya

Visit http://www.umakemehungry.com/2014/11/suki-ya.html

Eat all you can at the house of Sukiyaki and Shabu shabu at an affordable price.

There are 6 types of soup broth for diners to choose from, sukiyaki, laksa, kimchi, tonyu miso, butaniku and shabu shabu. We had chosen laksa and Sukiyaki for the base. The pot was placed on an induction cooker with controllers by the side of the table.
 
 Laksa was fragrant and thick which fills the stomach easily whereas sukiyaki sauce was a combination of sweet and salty taste, more towards my likings.
 
Overall, service was abit lacking here and there - they seems to be understaffed.  We were frantically waving countless times to catch attention. Other than that, I would say that Suki-ya is a good gathering place for groups to catch up while enjoying their buffet meals.

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14 Nov 2014 • 67 reviews • 0 follower

Sukiya

Visit http://www.umakemehungry.com/2014/11/suki-ya.html

Eat all you can at the house of Sukiyaki and Shabu shabu at an affordable price.

There are 6 types of soup broth for diners to choose from, sukiyaki, laksa, kimchi, tonyu miso, butaniku and shabu shabu. We had chosen laksa and Sukiyaki for the base. The pot was placed on an induction cooker with controllers by the side of the table.
 
 Laksa was fragrant and thick which fills the stomach easily whereas sukiyaki sauce was a combination of sweet and salty taste, more towards my likings.
 
Overall, service was abit lacking here and there - they seems to be understaffed.  We were frantically waving countless times to catch attention. Other than that, I would say that Suki-ya is a good gathering place for groups to catch up while enjoying their buffet meals.
06 Sep 2012 • 3 reviews • 0 follower

Terrible Service, Food- nothing to boast about.

Went there for late lunch on a weekday. The waiter squeezed 3 of us into this tiny stuffy corner table where it was essentially a table for 2. Seeing that there was less than 30% occupancy, and there were many bigger and better ventilated tables, we asked to have a table change. The waiter refused, saying that other tables are reserved for groups of 4 or larger- unless we have a baby pram. And also said they were expecting larger crowds soon. At 4pm?! Fine- if they say so.

Asked another waiter if we were to get empty plates from the buffet spread, she said yes. At the buffet spread, could not find any empty plates. Asked another waiter and she said "The plates are at your table." The waiters have no idea where the plates are?

We had to ask for our cups of tasteless green tea to be refilled several times (paid like 80cents per cup but tastes like plain water). The MANAGER, filled our hot green tea with iced green tea, didn't realise until we told him, and even after he knew, #1 He did not apologise. #2, He just shrugged his shoulders, muttered a soft "uh.." then walked off.

Upon payment, we produced a Marina Square dining voucher. The cashier had a good stare at it for 5 minutes before acknowledging the voucher. Seriously?

I would not even bother mentioning the food as our moods were completely ruined by the appalling service. And for the record, there were still more than 60% of empty tables by the time we settled the bill.

Will never return. I will not pay for 10% service charge for such poor service.

30 Jul 2012 • 1 review • 11 followers

Disappointed.

Customer service was bad , the first waitress did not even seem keen to serve me and my girlfriend when we asked her politely for our drinks. She just walked away like nothing happened. The food here is so limited. No varieties for the meat, just go into seoul garden or the steamboat restaurants in bugis and you can get different flavors of chicken, beef and pork. The same goes for the ice cream they had there, only one flavor. When i finally decided that i wanted to have some dessert i was greeted by an filthy bowl of ice cream that was not cleared by the waiter/waitress. This gave me a bad impression of their service. The only thing i liked about this store is their design on the walls, at least it kept me company when i waited for roughly 20 min for 2 d*** cups of lemon tea.
01 Jun 2012 • 1 review • 0 follower

Charged for wastage when being served unfresh meat

Was a decent place before till they became too complacent. Extremely bad customer service which they clearly know themselves. First time being charged $20 wastage for 1 plate of unfresh meat that wasn't touched. Definitely, not going back again.
02 May 2012 • 1 review • 0 follower

Food is alright but service is really bad

Went down with a group of friends for dinner very recently, and the overall impression was not good.

Things didnt start that well at the start.

We tried to make a dinner reservation in the afternoon, but they had a no reservation policy. Well, not that good but gotta respect every different restaurants individual policy, so not a problem.

Went down earlier to queue up and once it came to our turn, as not the whole group was there yet, we asked if possible to help us keep a table around 30mins later? The server said 'Yes, we will try'. Afterwhich, I asked ' I will be hanging around the entrance but would you take down my name / number?' The server then changed his tune and said 'Oh no, we dont take down names / numbers.' Goodness, then how on earth would you have been able to try to help in the first place? I just felt that the response wasn't that sincere. So anyway, we did not react to that, and we just hung around and came back and rejoined the queue 30 mins later on.

Dinner started and the meat came quite fast. Honestly, the soup base was average, and the spread was reasonable for the price. Nothing to complement nor complain about food-wise. What upset us, was the service. Given that we had 1hour 40 mins to have our dinner, the waiting time and the repeated attempts to get the service staff to refill our soup base / drinks / beer / sake was atrocious.

-The green tea was only refilled once after we had finished our dinner, after we asked repeatedly for more green tea.

-We asked at least 3 times over around 25 mins, for the soup base to be refilled.

-We had two pax drinking the beer/sake buffet as well. The first order of beer-sake took about 10 mins to arrive. Following which, the second order of beer-sake took about 30 mins to arrive, having asked at least 4 different staff for it. If this is a way of managing the quantity of drinks that the customer orders, then Suki Ya has definitely succeeded. The only 1 time the drinks came promptly, was our last order of sake when the staff was announcing the closing of the kitchen.

-We ordered 2 side dishes, which came after 1 hour, after multiple prompting to the staff.

The entire night, despite our patience wearing thin, we still remained polite throughout when we were reminding the staff about our orders that never came. When something did come, there was nary an apology nor any explaination for the long delays. The staff just came, plonked the food/drinks/soup down and walked away.

Given the 100 minutes cap on eating time, the multiple prolonged delays certainly affected our dining experience. Imagine going to a normal free flow buffet, but only to find out during eating that you are only allowed to order 2 - 3 times because, the orders just didnt arrive. Could this really be termed as a buffet? While none of the staff were rude, our overall sentiments were that they really couldn't be bothered to actually follow up on our requests?

I have actually been to Suki Ya at Tampines twice recently, and one prior experience at Marina Square. The prior occasion at Marina Square about 1.5 years ago, was much more pleasant. Given the situation now, Tampines's Suki Ya wins handsdown in terms of great service and friendliness of the staff.