Maomao K •
02 May 2012 • 1 review • 0 follower
Went down with a group of friends for dinner very recently, and the overall impression was not good.
Things didnt start that well at the start.
We tried to make a dinner reservation in the afternoon, but they had a no reservation policy. Well, not that good but gotta respect every different restaurants individual policy, so not a problem.
Went down earlier to queue up and once it came to our turn, as not the whole group was there yet, we asked if possible to help us keep a table around 30mins later? The server said 'Yes, we will try'. Afterwhich, I asked ' I will be hanging around the entrance but would you take down my name / number?' The server then changed his tune and said 'Oh no, we dont take down names / numbers.' Goodness, then how on earth would you have been able to try to help in the first place? I just felt that the response wasn't that sincere. So anyway, we did not react to that, and we just hung around and came back and rejoined the queue 30 mins later on.
Dinner started and the meat came quite fast. Honestly, the soup base was average, and the spread was reasonable for the price. Nothing to complement nor complain about food-wise. What upset us, was the service. Given that we had 1hour 40 mins to have our dinner, the waiting time and the repeated attempts to get the service staff to refill our soup base / drinks / beer / sake was atrocious.
-The green tea was only refilled once after we had finished our dinner, after we asked repeatedly for more green tea.
-We asked at least 3 times over around 25 mins, for the soup base to be refilled.
-We had two pax drinking the beer/sake buffet as well. The first order of beer-sake took about 10 mins to arrive. Following which, the second order of beer-sake took about 30 mins to arrive, having asked at least 4 different staff for it. If this is a way of managing the quantity of drinks that the customer orders, then Suki Ya has definitely succeeded. The only 1 time the drinks came promptly, was our last order of sake when the staff was announcing the closing of the kitchen.
-We ordered 2 side dishes, which came after 1 hour, after multiple prompting to the staff.
The entire night, despite our patience wearing thin, we still remained polite throughout when we were reminding the staff about our orders that never came. When something did come, there was nary an apology nor any explaination for the long delays. The staff just came, plonked the food/drinks/soup down and walked away.
Given the 100 minutes cap on eating time, the multiple prolonged delays certainly affected our dining experience. Imagine going to a normal free flow buffet, but only to find out during eating that you are only allowed to order 2 - 3 times because, the orders just didnt arrive. Could this really be termed as a buffet? While none of the staff were rude, our overall sentiments were that they really couldn't be bothered to actually follow up on our requests?
I have actually been to Suki Ya at Tampines twice recently, and one prior experience at Marina Square. The prior occasion at Marina Square about 1.5 years ago, was much more pleasant. Given the situation now, Tampines's Suki Ya wins handsdown in terms of great service and friendliness of the staff.