Went there for late lunch on a weekday. The waiter squeezed 3 of us into this tiny stuffy corner table where it was essentially a table for 2. Seeing that there was less than 30% occupancy, and there were many bigger and better ventilated tables, we asked to have a table change. The waiter refused, saying that other tables are reserved for groups of 4 or larger- unless we have a baby pram. And also said they were expecting larger crowds soon. At 4pm?! Fine- if they say so.
Asked another waiter if we were to get empty plates from the buffet spread, she said yes. At the buffet spread, could not find any empty plates. Asked another waiter and she said "The plates are at your table." The waiters have no idea where the plates are?
We had to ask for our cups of tasteless green tea to be refilled several times (paid like 80cents per cup but tastes like plain water). The MANAGER, filled our hot green tea with iced green tea, didn't realise until we told him, and even after he knew, #1 He did not apologise. #2, He just shrugged his shoulders, muttered a soft "uh.." then walked off.
Upon payment, we produced a Marina Square dining voucher. The cashier had a good stare at it for 5 minutes before acknowledging the voucher. Seriously?
I would not even bother mentioning the food as our moods were completely ruined by the appalling service. And for the record, there were still more than 60% of empty tables by the time we settled the bill.
Will never return. I will not pay for 10% service charge for such poor service.