Mon - Sun: 07:30 - 00:00
Occupying the ground floor of Kam Leng Hotel at Jalan Besar, Suprette is a diner and bar with an American-inspired menu available from breakfast to dinner. In addition to craft beers and singe malts, the cocktail list is a mix of classic and modern tipples.
I went to Suprette for lunch today to try their Suprette Burger and went away quite disappointed.
When I arrived one table was occupied and the service staff were sitting behind the service/bar area, both on thier mobile phones. I had to call out to get thier attention. But hey, we're all on our phones these days and the place was almost empty so this is minor - but a sign of things to come.
Ambience? Not much, it had cheap tables and decor and looked a bit grubby. Maybe it's better without daylight.
The burger for lunch is $22+++ and is served with fries. The waitress asked me how I like my burger done and I asked for medium. You'd think this was a good sign but wait... About 20 minutes later my burger and fries arrived and they looked good. The fries were crispy and my first bite of the burger was juicy BUT about three bites in I realised the burger was a lot rarer than I expected for medium doneness. I'm OK with medium-rare so I didn't immediately mind. However my next bite nearer the burger's centre led me to do something I rarely do - I had to spit it out. It was cold. I'm not talking about room temperature cold, I'm talking about it-came-from-the-fridge cold.
I get it that the place wasn't busy and the meat has to come from the fridge when a customer orders but the chef should have compensated for that during the 20 minutes it took to prepare this burger. He/she knows the burgers come from the fridge and should be experienced at dealing with that fact - not serving mostly raw/inedible burgers to customers.
I had to leave about 3/4 of the burger and I frankly lost my appetite at the idea I could get food poioning. The waitress, when I called her over, didn't seem surprised but to her credit asked if Iwanted anything else. I said no.
At this point I decided to conduct a test as I asked for the bill without specifically asking for a discount or suggesting the burger should be free (I'm sure however I looked quite unhappy). Before, I've been in a US food chain here in Singapore when one of my party of 4 had an undercooked item and they refused to let us pay for anything (OK, props to Chili's - and everything else was good). Would the waitress waive my bill or would she just charge me the full amount (not unusual in Singapore even when you point out something was inedible and in fact uneaten)? Well, she gave me a 20% discount so again some credit to her for trying. But is was still a bit insulting when I left so much of the burger and my lunch was spoiled.
My review could have been very different if the burger was cooked well enough, but not today.
This place was one of our first dating place for me and my then-boyfriend (now husband). It was also our favourite. Their panseared salmon, pork chop, burgers was superrrr-ette! Until this week when we went there again to re-live good moments shared in that quaint cafe for the past 2 years, the food was the most horrible you can imagine.
Had a pork chop. Large slab of meat dry and unflavourful, side with too much fries....it look totally unappetizing. The only good thing going was its nachos with melted cheese. But then again, i could make it myself too. Buy nachos, buy a jar of cheese with Jalepeno (yummyyyy), pop it into microwave and pour melted cheese onto nachos. viola!
I had a bowl of salad...pfftt!