Randall Tan •
20 May 2009 • 5 reviews • 3 followers
My wife and I were with her Sis, her kids and her Mom - and the concensus was Swensen's. I've not been to this outlet for a while now and was surprised how much they let this place run down. The windows looking down to the stairway was literally caked with grit (from both within and outside). Business wasn't as brisk as the HK cafe next door or the other outlets we passed in the basement - other than us, there were perhaps another two other parties. We were shown a seat right next to the food service door, which was left open throughout the visit and we could see right into the kitchen. My first impression would've been better if not for the dirty floor cloth strewn next to the tables (which was removed only when I asked about it) and that a bunch of 5 or 6 trainees, all dressed in white T shirts, were standing 3 feet from us giggling and fidgiting. Throughout the dinner, the dish washing aunty kept coming out to stand next to the service door, which meant she was about a foot away from my wife looking down on her dinner and her - very uncomfortable, but we didn't know what to say.
We ordered 2 beef baked rice (one was mushy and the other extremely dry) both devoid of taste - $24.40. My wife had a Mac & Cheese - $11.90. I pointed out to the manager that the dish was sitting in the open combi oven for over 5 mins (it was in my perfect line of sight) before someone bothered to take it out to serve it. Remember, we were the only table they were serving and at least two kitchen staff were chatting through the service aperture with another manager. Anyway, it tasted off and she didn't touch it after the first bite. The kids shared a fish & chip - $13.90. No comment there other than they didn't finish it which is unusual since they rarely to never leave anything fried on their plates. Finally, I had a chicken frank - $12.90 - which frankly was the last time I'd be caught eating one from Swensen's. The bread was dry...almost stale, coming apart in clumps, not even warm, the sausage was run-of-the-mill. The real dissapointment was the cheapo topping that came with it. Instead of the chili beans I remembered growing up with, it was strips of cedder cheese, chicken ham and tomato ketchup. IKEA's trumps this anytime. Oh, we topped off the meal with two $5.00 sets which included a single scoop ice cream, soup and soft drink. The soup was a disaster -served cold (really!), there were bits of mashed up mushrooms and it was powdery. We left that untouched.
The bill came up to $86.04 - not too much if you divide that 5 ways, but the insane food they served was an insult to anybody's intelligence. I certainly won't be patronising Swensen's for a long time to come...and I think that's ditto for the kids too.
Europa should really shore up their position quickly - when quality slips this drastically and so quickly, the point of no return can't be that far off. Wake up, GUYS!!!