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Swensen's (Bukit Panjang Plaza)

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Swensen's has developed over the years to become a restaurant chain offering not only ice cream, but fun and friendly casual-dining with a wide selection of hearty food, desserts, beverages, ice cream cakes and takeaway novelties.

Daily: 10:30 - 22:30

+65 68920319
$20 based on 8 submissions
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3.6

Family Fun

My 3 year old daughter suddenly had a craving for Spaghetti for her dinner and I was desperate to help her. It was a Thursday afternoon around 530pm and we were at Rail Mall. Unfortunately Harrys didn't have any high chairs and Blooie's down the road didn't have Bolognese - only meatball spaghetti. Called my wife completely frustrated whilst my daughter was yelling "spaghetti moo moo" which is how she says Spaghetti Bolognese. Temp had soared to 36deg and I was wilting having carried her and my 1year old under both arms back to the car. The only places I could think of was Pasta Fresca on Bukit Timah Road - a considerable drive away and was shut until 6pm. Then my wife suggested Swensen's in Bukit Pangang Plaza!

Turned up and was greeted by many happy servers all smiling and saying how beautiful my children were. Sat down immediately and ordered. They also had a high chair! Food came literally 2 minutes later - no S##T! It was hot, it came with a drink and cost $8 including service/tax. My two girls shared it and between them they scoffed the whole lot down and were happy. I didn't eat but the food everyone was having looked nice including the pizza and pasta.

Thank you Swensen's, you are a life saver.

The HGW community like this place for...

  • grill chicken1 vote
  • pizza1 vote
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Latest Community Reviews:
• 02 Apr 2012 • 4 reviews • 0 follower

Really sucks big time!! I have hair in my food!

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The food I ordered have hairs fried together with it and ice cream cup stained with greenish black spots. And the reason I got from the manager is the hair somehow got caught to the tongs the chefs were using and it got onto the food but after that confessed that she didn't saw the food and the hairs before they threw it into the bin,so she wasn't sure when did the hair got in there. Will you be able to accept such kind of explanation when the hairs you saw have flacks on it and twilled together in a ball?

And after I complained about the side dish, the whole kitchen were starred out at me. Is this the kinda service you give to customers that speak up? Or you want us to just eat it and keep quiet? And the ice cream cup that was served to me, there is greenish black stains at every corner of that cup. And the even more ridiculous answer I got from the manager is maybe its the corner so its hard to wash and see at the same time. I was so shocked at the kinda answer given to me. So by telling me this is to tell me I should eat and shut up?

She even gave me reasons that because she thought the other manager had already explained to me and she didn't wanna spoilt my mood so she wanted to wait til I finished everything then come to explained the situation and that the part timer is new that is why she don't know how to handle the situation.To me, everything is just excuses than explanations.

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• 20 May 2009 • 5 reviews • 3 followers

Slip Slidin' Away!

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My wife and I were with her Sis, her kids and her Mom - and the concensus was Swensen's. I've not been to this outlet for a while now and was surprised how much they let this place run down. The windows looking down to the stairway was literally caked with grit (from both within and outside). Business wasn't as brisk as the HK cafe next door or the other outlets we passed in the basement - other than us, there were perhaps another two other parties. We were shown a seat right next to the food service door, which was left open throughout the visit and we could see right into the kitchen. My first impression would've been better if not for the dirty floor cloth strewn next to the tables (which was removed only when I asked about it) and that a bunch of 5 or 6 trainees, all dressed in white T shirts, were standing 3 feet from us giggling and fidgiting. Throughout the dinner, the dish washing aunty kept coming out to stand next to the service door, which meant she was about a foot away from my wife looking down on her dinner and her - very uncomfortable, but we didn't know what to say.

We ordered 2 beef baked rice (one was mushy and the other extremely dry) both devoid of taste - $24.40. My wife had a Mac & Cheese - $11.90. I pointed out to the manager that the dish was sitting in the open combi oven for over 5 mins (it was in my perfect line of sight) before someone bothered to take it out to serve it. Remember, we were the only table they were serving and at least two kitchen staff were chatting through the service aperture with another manager. Anyway, it tasted off and she didn't touch it after the first bite. The kids shared a fish & chip - $13.90. No comment there other than they didn't finish it which is unusual since they rarely to never leave anything fried on their plates. Finally, I had a chicken frank - $12.90 - which frankly was the last time I'd be caught eating one from Swensen's. The bread was dry...almost stale, coming apart in clumps, not even warm, the sausage was run-of-the-mill. The real dissapointment was the cheapo topping that came with it. Instead of the chili beans I remembered growing up with, it was strips of cedder cheese, chicken ham and tomato ketchup. IKEA's trumps this anytime. Oh, we topped off the meal with two $5.00 sets which included a single scoop ice cream, soup and soft drink. The soup was a disaster -served cold (really!), there were bits of mashed up mushrooms and it was powdery. We left that untouched.

The bill came up to $86.04 - not too much if you divide that 5 ways, but the insane food they served was an insult to anybody's intelligence. I certainly won't be patronising Swensen's for a long time to come...and I think that's ditto for the kids too.

Europa should really shore up their position quickly - when quality slips this drastically and so quickly, the point of no return can't be that far off. Wake up, GUYS!!!
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• 14 May 2008 • 50 reviews • 4 followers

Family Fun

Overall
Food
Coffee
Drinks
Services
Ambience
Value
Quality
Location
My 3 year old daughter suddenly had a craving for Spaghetti for her dinner and I was desperate to help her. It was a Thursday afternoon around 530pm and we were at Rail Mall. Unfortunately Harrys didn't have any high chairs and Blooie's down the road didn't have Bolognese - only meatball spaghetti. Called my wife completely frustrated whilst my daughter was yelling "spaghetti moo moo" which is how she says Spaghetti Bolognese. Temp had soared to 36deg and I was wilting having carried her and my 1year old under both arms back to the car. The only places I could think of was Pasta Fresca on Bukit Timah Road - a considerable drive away and was shut until 6pm. Then my wife suggested Swensen's in Bukit Pangang Plaza!

Turned up and was greeted by many happy servers all smiling and saying how beautiful my children were. Sat down immediately and ordered. They also had a high chair! Food came literally 2 minutes later - no S##T! It was hot, it came with a drink and cost $8 including service/tax. My two girls shared it and between them they scoffed the whole lot down and were happy. I didn't eat but the food everyone was having looked nice including the pizza and pasta.

Thank you Swensen's, you are a life saver.
Overall
Food/Drink
Value
Ambience
Service

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