Daily: 24 Hours
Swensen's has developed over the years to become a restaurant chain offering not only ice cream, but fun and friendly casual-dining with a wide selection of hearty food, desserts, beverages, ice cream cakes and takeaway novelties.
A group of us, 11 people, decided to have our lunch today (27 Jan 2012, at around 12 noon). We stepped into the restaurant and were given 2 tables (for 6 pax each). Requested for a table to accomodate all of us. When we were told it was possible, it was fine actually, but the look on the lady manager's face was enough to make me want to walk out of the restaurant. Honestly, we can do without that. We could barely understood what the waitress was saying when she tried to explain in English on the in-house promotion. Next, the service was rather slow but still acceptable cos the restaurant was about 80% full. What was disappointing was the chicken victoria main course which was cold. I find that both the service and food can be improved greatly. Swensen's used to be the place for me and my friends. I can't say that for now.
2nd time the Swensen's at Holland Village have failed me by taking over an hour to serve. Had to cancel my order today as my friends were starting to leave for home and we didn't have enough people to share the giant earthquake. Horrible waiting time. Took us half an hour to wait for seats only to wait for another hour to realise that our food was never gonna come. Warn your friends...
For some reason I keep coming back here even though it sucks. I suppose it being 24 hours and Halal has something to do with it.
One of our tables waited almost 2 hours for their orders, and despite reminding the staff a few times nothing got delivered.
The sundaes our table got were mediocre. And if you look at the ice cream itself, $4.15 nett a scoop is not cheap - you're better off going to Ice Cream Gallery or even Udders, which give cheaper and better ice cream.