Mon - Fri: 10:30 - 22:30
Sat - Sun & PH: 08:00 - 22:30
Swensen's has developed over the years to become a restaurant chain offering not only ice cream but fun and friendly casual dining with a wide selection of hearty food, desserts, beverages, ice cream cakes and takeaway novelties.
Me and my wife had planned a nice dinner thought Swensen's was a good option. Well we were wrong, it was a terrible experience.
The waiter was expressionless and took out order without saying anything. After that he just walked away without repeating our order and I found that really unprofessional. The extra condiments we asked for was placed on the corner of the table without even looking.
The next waiter that came with our food spilled sauce on the table. We understand that mistakes happen. He then mumbled something to himself and walked away without apologising or cleaning the table.
To make matters worse, loud booming bassy music were being played in the background and it really interrupted our dinner, having to talk over that unnecessary music.
It was a shame since the food was good. However, having to pay to be treated like that was sad really.
This restaurant outlet has one of the worst service ever! Went with my friend who has 2 kids. While waiting to be seated, a Filipino (I assume manager) tried to explain to us why we couldn't get a seat, which was pretty ridiculous as there were empty seats. Seems like she was trying to chase us out. After we said that we'll wait, we hot a seat shortly. Thought she said no seats?! Fine. Next, a bespectacled plump male served us our water, and we realized there were not enough seats. This is the most ridiculous part, he was actually arguing with us on why we cannot get an extra chair for a 6 yr old kid. Gave lame excuses like if we ordered the sizzling pan, might burn the child. WHAT?! so we're supposed to let the kid sit on the floor is it?! After arguing with us for quite some time, he just shrugged his shoulders and rolled his eyes but did came back with an extra chair. Throughout the whole time we were there, he and the Filipino staff kept on giving us looks, we felt extremely uncomfortable, and tried to finish asap and leave.In my whole life, I have never experienced such an unpleasant, uncomfortable dining experience. Really? Arguing over an extra chair?! SERIOUSLY?! I suggest avoiding this outlet at all costs. If u really want Swensens, go to another outlet or Cafe Cartel or some other restaurant. Unbelievably horrible attitude from staff here.
The staffs were not very attentive. My friend and I had to wait for money than 5 minutes to be served when the restaurant was pretty empty. We had to wait another 15 minutes before the staff came and took our orders. Also, our repeated requests for iced water were rudely ignored. The restaurant is rather cozy with a section near the entrance having nice cushioned seats. I quickly requested to sit there and it was so comfortable throughout the entire meal. The salmon spaghetti that I had costs about $18 after tax and was definitely worth the money. Portion was small and taste was average.
but not so nice experience here since the staff is so-so. the fish and chips is good, the chips is usual but the fish is juicy inside. the kids menu also okay, but i think my girl like their dessert menu better than the meal.