Grace Lee 103 •
30 Mar 2010 • 1 review • 0 follower
Swensen's is not normally known for their outstanding service, but at least the service I've received has always been bearable at most. My experience at the Parkway outlet branch yesterday proved me otherwise.
I went in the late afternoon (note that I specifically chose this timing so as to avoid the crowd) when from quick observation, noted that only 1 table was occupied. Having stood at the entrance for a while, I noticed that nobody was even looking our direction and seemed awfully busy with their own things despite the fact that the restaurant was virtually empty, so I went ahead and chose a table. Needless to say, no one came and attended to us. I had to wave quite a bit for someone's attention, before he finally came over with the menu. Granted, he murmured a quick apology for that, so we let it go. When we were ready to order, we again had to go through the entire tedious process of getting someone's attention. Again, NO ONE even wanted to look our direction. I noticed that a whole bunch of staff were busy having their meal break right at the end, so understandably the rest of the staff would have been a little shorthanded, but the restaurant was deserted!
My mom waved and called out to one waitress, and what did she do? She turned around, saw us, and turned back and went on walking! Finally I had to walk and approach a waitress myself requesting for service before she finally strolled over reluctantly to take our orders.
My mom ordered the Cranberry & Strawberry Yogurt and I ordered Sticky Chewy Chocolate, only to be told about 5 minutes later by the same waitress 'No Cranberry & Strawberry today'. When probed further about the other yogurt selections, she just blurted out 'NO yogurt today, the whole page don't have'. Wow.
Finally, as we were done with our meal, we started chatting amongst ourselves only to be greeted with a loud 'SSSHHHHHH!!!!' from some of the staff having a meal at the back! That really takes the cake in bad attitude!
I'm really not sure why Swensen's allows such behaviour to take place. Granted most if not all were students, but students can be trained to work extremely well too, based on my experience elsewhere.
My apologies if this seemed more of a rant than a food review, but as someone pointed out earlier, when the service is bad, the food is bad.
They just lost themselves a faithful customer yesterday.