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Swensen's (Parkway Parade)

2.5

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13 reviews

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AmericanDessertsFusionHalalPizzaWesternHealthy
Address: #B1-33/34, Parkway Parade, 80 Marine Parade Road, 449269

Swensen's has developed over the years to become a restaurant chain offering not only ice cream, but fun and friendly casual-dining with a wide selection of hearty food, desserts, beverages, ice cream cakes and takeaway novelties.

Mon - Fri: 10:30 - 22:30

Sat - Sun & PH: 08:00 - 22:30

+65 63461886
$13 based on 14 submissions

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Latest Community Reviews:
• 12 Oct 2015 • 56 reviews • 3 followers

Food is mediocre, staff lacks awareness

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Read full review with pictures here:
http://yveyanxi.blogspot.sg/2015/10/swensens-parkway-parade.html

The total bill was close to $150 for the five of us without any drink nor desserts. We wanted some ice-cream but we had difficulty catching the attention of the staff so we eventually decided to have something else instead. The restaurant was no doubt big and spacious, a good thing except for when your staff aren't attentive and observant enough to spot and render service to diners frantically seeking their attention. Food-wise was generally average and nothing unforgettable. I would pay just a bit more for a much more satisfying meal elsewhere.
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• 27 Sep 2011 • 3 reviews • 21 followers

Wagyu Burger

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Noticed they had some wagyu choices on their menu and thought of giving it a try.

Ordered a wagyu burger and mozarella cheese sticks to add to the sinfulness.

Food came considerably quick. Less than 10 mins perhaps. Burger was not very big but thick.

Cooked medium, it was alright. Not fantastic but not horrible either. Edible and the cheese was melted just nicely. They could have used a little more seasoning though.

Mozarella sticks were like any mozarella sticks. But for a meal of around $40 in total. I kind of expected more.

Fries were good as usual. Always loved swensens fries.

Maybe should stick to ice cream with them.

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  • wagyu burger
• 30 Mar 2010 • 1 review • 0 follower

Leaves very, very much to be desired...

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Swensen's is not normally known for their outstanding service, but at least the service I've received has always been bearable at most. My experience at the Parkway outlet branch yesterday proved me otherwise.

I went in the late afternoon (note that I specifically chose this timing so as to avoid the crowd) when from quick observation, noted that only 1 table was occupied. Having stood at the entrance for a while, I noticed that nobody was even looking our direction  and seemed awfully busy with their own things despite the fact that the restaurant was virtually empty, so I went ahead and chose a table. Needless to say, no one came and attended to us. I had to wave quite a bit for someone's attention, before he finally came over with the menu. Granted, he murmured a quick apology for that, so we let it go. When we were ready to order, we again had to go through the entire tedious process of getting someone's attention. Again, NO ONE even wanted to look our direction. I noticed that a whole bunch of staff were busy having their meal break right at the end, so understandably the rest of the staff would have been a little shorthanded, but the restaurant was deserted! 

My mom waved and called out to one waitress, and what did she do? She turned around, saw us, and turned back and went on walking! Finally I had to walk and approach a waitress myself requesting for service before she finally strolled over reluctantly to take our orders.

My mom ordered the Cranberry & Strawberry Yogurt and I ordered Sticky Chewy Chocolate, only to be told about 5 minutes later by the same waitress 'No Cranberry & Strawberry today'. When probed further about the other yogurt selections, she just blurted out 'NO yogurt today, the whole page don't have'. Wow.

Finally, as we were done with our meal, we started chatting amongst ourselves only to be greeted with a loud 'SSSHHHHHH!!!!' from some of the staff having a meal at the back! That really takes the cake in bad attitude!

I'm really not sure why Swensen's allows such behaviour to take place. Granted most if not all were students, but students can be trained to work extremely well too, based on my experience elsewhere.

My apologies if this seemed more of a rant than a food review, but as someone pointed out earlier, when the service is bad, the food is bad.

They just lost themselves a faithful customer yesterday.

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