Mon - Fri: 10:30 - 22:30
Sat, Sun &: 08:00 - 22:30
Swensen's has developed over the years to become a restaurant chain offering not only ice cream, but fun and friendly casual-dining with a wide selection of hearty food, desserts, beverages, ice cream cakes and takeaway novelties.
Recently, I went to the Swenson's at United Square for lunch. The service was rather poor, as it took some time before someone came to take our orders. However, the food was pretty good. I had ordered Fish and Chips, and the portion served was generous, as well as tasty. In addition, the ice-cream was also served in large scoops. Moreover, there was a promotion in which we could get soup, a drink and a single scoop of ice-cream for an extra $5 top-up on a main course, which was a rather good and affordable deal
Overall, the food and atmosphere was good, and I would not mind returning for another meal.
See http://thehungrybunnie.blogspot.sg/2012/12/swensens-united-square.html for the full review
The ice-cream sundaes are still good, but the food pales in comparison with the main attraction of this old-school American-styled diner.
The Meatballs in Pepper Sauce ($8.90) was the only passable dish of lunch, even if it was a bit generic. Meatballs were chunkily textured and the pepper gravy was smooth and spicy but the potato mash was reminscent of the instant powdered mix variety.
Prawn & Fruit Salad ($11.90) with lettuce, prawns, raisins and a mango yoghurt dressing - the prawns tasted a little too crunchy and alkaline
Fish & Chips ($14.80): so sub-par. According to the menu, Swensen's supposedly sells 1 plate of this every minute in Singapore. I can't see how this could be true. The fish was dry and tasteless, the tartar sauce thin and watery, and the coleslaw tepid
Sirloin Steak ($21.20): the steak was dry and required a bit of chewing to get through
I've been to Swensens in Plaza Singapura with a group of 10 colleagues, and to their new outlet in ION on Orchard Road with around 15 colleagues. Both organised as fairwell lunches. I know that they have lunchtime 1 for 1 promotions but that is no excuse for poor service. Both times it took over 45 mins for the food to arrive and then this was spread out over 15 mins. At least 2 people BOTH times did not recieve their meal after 60 mins even after asking the waiter/waitresses multiple times. In place of their meal they recieved an "on the house" chicken soup (twice in one case) which just isn't good enough! Obviously we complained to the managers who were pleasant enough but it was too late...in compensation the managers did give a free ice cream to each person in the party which nearly made up for the abismal service but not quite. Unfortunately i will not be visiting them again!