24 Aug 2012 • 4 reviews • 25 followers
Where do I begin?
I feel sad and disappointed at the same time. Swensen's used to be one of my childhood favourite restaurants! Might be one of the few family restaurants then but hey, who could forget the 'Firehouse' days?
The first thing that greeted me was the long queue of families with screaming children outside the restaurant. Lucky for me, my sister went on ahead earlier and manage to get seats. I mean, long queue outside a restaurant on a Friday night is perfectly normal right? Funny thing is, the queue don't seem to be going away. Even when there are clearly enough seats for at least half of the queue out there. Poor things.
For the longest of time, every Swensen's outlet I have visited is always short of of manpower. Tonight, I visited this particular outlet because my sister's workplace is nearby. It did not fail me. 3 men to an entire floor? A little ambitious don't you think? Then again, what can they do right? Let's be nice.
What about my food? Yes, that's what my fiancée and I thought too when our courses didn't appear. My sister's and dad's Lamb Chops and Teriyaki Chicken Pasta arrived 30 minutes before our Mac 'N' Cheese and Chicken Mushroom Penne. Kitchen mismanagement perhaps? I am a very patient person, believe me. But this is just plain negligence.
I rated the service 2 points was because at least the staff was nice and smiling. But serving the ice cream when I just got my main course? What are they thinking? I wouldn't go into the deeper details of what happened but the other 8 points was lost because they were very VERY disorganized. Even with the barrage of requests from the other diners, there wasn't any sense of urgency and that just irks me a little (I guess it comes with my day-time job).
Unfortunately, what we ordered (as stated above in bold) were pretty average and the meal couldn't prove its worth to me. I would have settled for something else if I knew what United Square had to offer.
I like Swensen's. It never fails to bring back memories of the old days. But it seems that they have lost its edge after all these years. I sincerely hope they can, well, buck up.