Daily: 11:30 - 22:00
Tampopo serves an extensive menu of Japanese cuisine. Sushi and Sashimi will be delivered straight from sushi counter to their table.
I visited Tampopo at Liang Court, one of the better ramen restaurants, last night. With eagerness, I awaited the arrival of my order of Deluxe Hakodate Ramen. I was disappointed to receive a bowl of lukewarm ramen with cold slices of char siew. The bowl of ramen was sent back to the kitchen and the young server returned with a bowl that was slightly warmer than the first. I explained to the server that the ramen should be served steaming hot. The third time the bowl of ramen was delivered, I was gratified to see steam rising out of it and was anxious to start my dinner as one of my dinner companions had almost finished his. Then, the server, an older man in shirt and tie said, “If this is not good enough, then you cannot have ramen here.”
I was stunned. From hawker centre to fine dining restaurant, I had never been issued an ultimatum by a server before. There was no explanation from the staff for the lukewarm food that was served initially and no attempts at service recovery. This cannot possibly be its Managing Director, Mr Takagi Takaaki’s idea of providing “the perfect dining experience in every aspect”( Managing Director’s message on page 2 of the menu).
So, thanks for the memory of many pleasant meals at Tampopo in the past. I will not be returning any time soon.
I had an appalling experience today at your Liang Court branch. The older gentleman at the front door that seats guests was rude and unprofessional. Since I do not want to eat raw seafood for health reasons, I asked him if a particular sushi roll had raw ingredients. He told me it is cooked except for avocado. When I went to order at the counter (I was having it to go) I checked again with the young lady whose name tag said “Supervisor”, she informed me that it is raw tuna. I told her to ensure that the gentleman was aware so that other customers get the correct information. He promptly denied that he said that to me.
I then asked this female supervisor to point out which items did not have raw seafood in it. She told me only the softshell crab roll and prawn maki. I ordered prawn maki. Only after I paid did she inform me that it would take 20mins to be ready! 20 mins later she came to inform me that there is raw prawn roe in the sushi. Even the supervisor is not sure what is in the menu?? I asked if she actually knows for sure what does not have raw seafood. No apologies or acknowledgement of her mistake, she only told me that she can tell the chef not to put in the roe.
I gave her this feedback before I left, that she should be more aware of what is in her menu, and to acknowledge her mistake. She forced herself to say a fake sorry and as soon as I turned to leave she slammed her menus on her counter. What kind of service is this?