25 Jan 2015 • 2 reviews • 0 follower
I used to like Tatsu for its Teppanyaki, not any more.
I was at its Chijmes outlet a year ago, had a great time. After its recent renovation, I went to the same restaurant again with my family yesterday, I was looking for a great night out, but it turned out to be a disaster!
If I were to give the restaurant a new tagline, it would be “Tatsu – the Teppanyaki fast food”. Starting from the moment we sat down, the clock was ticking. Our 8-course Wagyu dinner was fully served in less than 30 mins. I thought the whole point of eating Teppanyaki is to have every dish served sizzling hot, but by the time I started to eat my main dish the food was already cold.
Just when I was about to fish the last bite of my dessert, I were told “Sorry, our customers are coming, can you please take your leave?” I was shocked and furious. In my 30 years’ dining experience, from McDonald to Michelin-star restaurants, never have I seen anyone chasing away their customers like that, not mentioning the fact that I just had paid more than S$600 for the meal. This is utterly unacceptable by any standards.
I think the Tatsu just earned another tagline for their service, “Tatsu – the next customer is always more important than you.”
While trying to maximize profit by squeezing in as many customers as possible and increasing customer turn-over rate, the dining experience has been severely compromised. As an ex-fan, I am greatly disappointed.