RT RT •
02 Jan 2015 • 19 reviews • 1 follower
I was having lunch with my colleagues earlier today and the topic of bad restaurants came up. Suffice to say, my experience of being "chopped" came up and we revisited this thread. Hey! We actually have a reply to our previous review - did we touch a sore spot here?
Thank you Chop House Management for your feeble attempt at a comeback. I feel equally compelled to grace your response with one of my own. Let us go through your points chronologically:
1. On the topic of frozen meat - granted, we may not know for sure if your beef/chicken are deep frozen as our suspicions are garnered from our horrid experience in your restaurant last year. In that case, you will have to ask yourselves what have you done with your meats to give them such a despicable taste. Why didn't you address that point? It is your word against mine - simply stating your meats aren't frozen and leaving it as that isn't convincing to say the least.
2. I do not need to have "experience working in a good restaurant" to know what good food is like - anyone who have dined extensively in reputable establishments can be a decent food critic. Your logic is ridiculous. Its like saying because you have never worked as a toilet cleaner before, you cannot tell if a toilet is dirty. Beef connoisseurs out there, you guys can be the judge - is the bite of a cut important?
3. It is laughable for you to imply that we are "competitors of friends of the competition" when negative feedback is given. Businesses who actually care about customer engagement would look into the matter, like hey perhaps there is something wrong with that particular shipment of meats or something. Instead, you guys chose to block out the noise "Oh these guys must be our enemies!", pretty much killing your chances of improvement in the areas mentioned. Folks - this is the kind of customer service you are dealing with at Chop House. Thank you Chop House Management, for validating our comments made earlier. Whether or not we are competitors is besides the point; you guys had your chance to do some PR work and you blew it. (FYI we are just foodies - sorry to bust your conspiracy bubble - Chop House simply isn't that important to warrant corporate espionage.)
4. Thank you for your suggestion in taking our business elsewhere - that said, your advice is superfluous as your poor food has already given a strong enough impetus for us to never dine at Chop House ever again.
PS. Your HGW rating has fallen from 80+ to 75% in the time between my two comments here - so evidently, some people do agree with us. Maybe you should look into improving your food quality and service (I see alot of "slow service" reviews) instead of making weak rebuttals to negative comments. It reflects poorly on your professionalism.