15 Nov 2014 • 10 reviews • 0 follower
The service here (two young ladies about 20 years old) was ....VERY cold and made me feel uneasy. I was quite unhappy with the fact that they were curt when I asked for a desserts menu and were dismissive and unfriendly (perhaps slightly rude in tone) in general. They spent a lot of time talking to each other. While I accept that service staff in F&B industry don't have it easy, there was absolutely no crowd at all and we were quite cordial to them. Both me and my friend were rather upset at this, having experienced much warmer service from other cafes.
The ferroro rocher ice cream cake was a let down. I had assumed that the icecream layer would be hazelnut and chocolate. After all, it's ferroro rocher right?
But NO. It was very sweet strawberry icecream sandwiched in light chiffon and dusted over with bitter cocoa powder. The only thing ferroro rocher about this was the actual ferroro rocher sitting on the cake.
My problem with this misnomer (and the lack of a caption to describe that goes inside the cake, eg on a tag next to the cake) ...is that I feel they are cheating paying customers. Since the cakes at the fridge were whole cakes, I could not see what was in a slice of cake. And the uncomfortably dismissive / rude service from the girls at the counter sort of dissuaded me from asking them about the cake.
Also, this was the most expensive and smallest slice of cake out of all those we ordered! Please avoid the icecream cake.
The saving graces were the granny smiths apple cheesecake which tasted good and the interesting decor / ambience. But overall not a satisfying cafe experience.