07 Sep 2012 • 10 reviews • 0 follower
Went with 4 friends on a Saturday night for drinks and lights food. Their website wasn't up, so we arrived at 7pm, only to be told it doesn't open to 8pm. Fine, we came back then and were shown upstairs.
Seated at a booth, drinks came reasonably quickly, although afterwards trying to get their attention - even though they are wandering around but deliberately it seemed not looking at the guests to see if they wanted anything - was sometimes difficult.
Bar food was good, fries, satay etc ...
The sour part was that it got very busy later on and a waitress came up and told us that this table was "reserved" and we needed to leave the booth. Right then. So busy by this stage, so no chance of getting another seat, let alone a booth. But it was clear that it was not at all reserved - this was a flat out lie - 2 people came and took the booth but they had bought some bottles of spirits, so clearly we were kicked out to make room for higher paying patrons. Not classy, and in fact, downright bad service, as we had been buying drinks and food all night. The waitress was not at all apologetic - and in fact in their rush to herd us off like cattle - cleared the glass of wine of my friend that was still nearly 1/2 full. She had to be asked, and then stalked, to get it replaced, and even that took a long time.
A for ambience, B for food and drinks, FAIL for basic manners.
The management of The Vault responded to this review:
06 Oct 2012
We thank you for taking the time to write the review. We would like to hear about your experience in detail.
Could you give us an email to firstname.lastname@example.org? We really hope to make your next experience at The Vault a better one.
The Vault Management