As a past customer of Basil Inn,last night, we decided to try at its new location, my bf and I were standing at the entrance as there was a signage: "please wait to be seated". It was crowded, but there were empty tables, we waited patiently for 10mins at the entrance, in this 10 mins, I made eye contact with one lady, signaling that I need a table for 2, she obviously saw me but she fail to acknowledge me. Next I signal to another guy, he acknowledge but carry with his own stuff and we get attention w the same guy again, yet he did nothing.we would really appreciate if someone acknowledge us, tell us they are busy, and get back to us later. But no minimum level Of service were rendered.
Feeling disappointed, angry and hungry, we left.
done. Disappointed and we left.