HungryGoWhere Singapore Food Guide, Restaurants, Eating Guide and Reviews - HGW
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The Highlander Bar & Restaurant

2.8

Eatability rating

22 reviews

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Highlander is committed to providing a uniquely bona fide Scottish experience - from the traditional antler chandeliers and contemporary stills of Scotland adorning the interior to the lovely Scottish music and the tartan kilts worn by all its waitstaff

 

RICH. RUSTIC. ROBUST

 

The robust aroma of Slow Braised Lamb Shank in Scottish Ale, BBQ Pork Ribs, the addictive Grilled Cod, the classic Sticky Toffee Pudding and more, all housed only in our dinner menu.

Mon - Thu: 17:00 - 02:00

Fri - Sat: 17:00 - 03:00

Eve of PH: 17:00 - 03:00

Sun: 17:00 - 02:00

+65 62359528
$49 based on 25 submissions
After Work (9 votes), Live Band (9 votes), People Watching (8 votes)
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4.5

excellent band

I'd heard good things about the resident band at Highlander, so went there on a Friday night with a few friends. The band had already started when we got there and the place was really jumping. The lead singer was an attractive lady with a wonderfully husky singing voice. She belted out New York State of Mind, and I have to say, it was one of the best covers I've ever heard.

We ordered quite few drinks and stayed for both their sets.

The atmosphere was excellent and, for a busy place, the service was surprisingly fast, efficient and friendly. Of course, the razor short mini-kilts on the female servers was also an added bonus! :)

The HGW community like this place for...

  • sticky toffee pudding2 votes
  • Ale1 vote
  • Ale and Lager beer!1 vote
  • Bourbon1 vote
  • House Ale1 vote
  • Scotch1 vote
  • Shepherd's Pie1 vote
  • Read more Must-try Dishes
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Latest Community Reviews:
• 05 Apr 2015 • 1 review • 0 follower

HORRIBLE SERVICE

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I've never felt so passionate about writing a horrible post until now because I was genuinely PISSED! I frequent Paulaner and Aquanova (check them out instead, good service) a lot and decided to try something new. Tried Highlander and for the first hour, things were alright. Drinks were pricey, menu had a weird odor but these were all minor issues. The live band was great! However, from the get-go, service was lackluster.Server served my drink without a coaster and lacked the basic service a service staff should have - enthusiasm. The last straw for me was when my boyfriend and I were made to change tables because the server's friend and her group of friends needed a table. EXCUSE ME! I was there at 9 because I wanted a table where I have a good view of the band! If i'm gonna be moved to another table due to the server's convenience, I might as well serve myself! I paid the service charge like everyone else but it's obvious that some have priority service over others. Guess we are not the 'regulars' or we don't provide enough revenue for them. Make those people pay my service charge next time, or better, your server. Never going back there as their competitors have proved to be better at service than them. Such a pity because the band, Higher Grounds, is awesome!
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• 28 Nov 2012 • 2 reviews • 0 follower

Bad Service

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The staff has a terrible attitude and the management really needs to look into that. Accusing patrons of wrongdoings instead of an apology is not done. 

I'm sure they've had some bad experiences in the past, but that does not give them the right to point fingers at everyone. Being in the service insdutry myself, the general rule is that the customer is always right. We weren't unruly and displayed no behaviour that justified their wrath and rude behaviour. 

Guess I'm not the only one unhappy with their service. Wish I'd read all the review up here before we decided to give this one a try. Never again though... my first and last time here.
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• 08 Oct 2011 • 1 review • 0 follower

Maybe you shouldnt close the bill too soon

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Great band. But that's about all.

If you are looking for a place to have a great time, chilling with friends, soaking up the music, this is NOT the place. Probably because they are situated in an area where rent is high, you cannot blame them for using pressure tactics to chase you the moment you stop ordering.

Yep, that's exactly what they do. The moment you stop ordering, your are dropped not-so-subtle hints to get the heck out.

You, the customer is merely a cash purse where they try to milk the maximum out of you before you get pissed (either angry or drunk) and leave. Diners' experience is not their priority (the band really is good tho, but alas, their service staff and probably management instructed orders smashes any good left in this establishment)

Here's my experience in points as brief as possible.

1. Reservation was not taken properly

I made a reservation about 3 hours before and upon arriving, i do not have a table reserved. Nevertheless, they throw together 2 unoccupied tables to get us started. No biggie, just a little careless i guess.

2. Water is never refilled automatically

3. You are allowed to bring in your own cakes, take a picture, do the cutting, but you are not allowed to eat it

4. Incessant queries for further orders followed by hints to get out

We started our orders with beer all round, main courses each and starters to share. Service was slow and there was a huge time lapse between order, starters, and main course.

As we were celebrating a birthday, we decided to get some shooters and 2 desserts after finding out about point 3 above. Right after the shooters and desserts arrived, we were asked if we wanted more drinks and I said, "later", upon which, I was asked immediately if i want to close the bill, which i obliged. Not a big prob too. We'll just have new orders of beer in a separate bill later.

4.1. Placing a "reserved" sign on the table that you are still occupying.

So when the band started playing we ordered more beers which we closed the new tab immediately for convenience. We were then asked if we could split our 2 tables (to give up one table i presume), which cheesed me off. Ours was a party of 5, and one table is way too small. So I simply told the waiter that we will leave after this set. Now as if that wasnt enough, they placed a "reserved" sign on our table while we were still there.

There were a couple more incidents that displayed their insensitivity and poor attitude towards customers, but my point here is that this really isnt the place to be at if you are looking to enjoy yourselves. You are better off somewhere else than being subjected to pressure tactics to get your a** out the moment you stop ordering or close the bill.

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