Terence Koh 819 •
08 Oct 2011 • 1 review • 0 follower
Great band. But that's about all.
If you are looking for a place to have a great time, chilling with friends, soaking up the music, this is NOT the place. Probably because they are situated in an area where rent is high, you cannot blame them for using pressure tactics to chase you the moment you stop ordering.
Yep, that's exactly what they do. The moment you stop ordering, your are dropped not-so-subtle hints to get the heck out.
You, the customer is merely a cash purse where they try to milk the maximum out of you before you get pissed (either angry or drunk) and leave. Diners' experience is not their priority (the band really is good tho, but alas, their service staff and probably management instructed orders smashes any good left in this establishment)
Here's my experience in points as brief as possible.
1. Reservation was not taken properly
I made a reservation about 3 hours before and upon arriving, i do not have a table reserved. Nevertheless, they throw together 2 unoccupied tables to get us started. No biggie, just a little careless i guess.
2. Water is never refilled automatically
3. You are allowed to bring in your own cakes, take a picture, do the cutting, but you are not allowed to eat it
4. Incessant queries for further orders followed by hints to get out
We started our orders with beer all round, main courses each and starters to share. Service was slow and there was a huge time lapse between order, starters, and main course.
As we were celebrating a birthday, we decided to get some shooters and 2 desserts after finding out about point 3 above. Right after the shooters and desserts arrived, we were asked if we wanted more drinks and I said, "later", upon which, I was asked immediately if i want to close the bill, which i obliged. Not a big prob too. We'll just have new orders of beer in a separate bill later.
4.1. Placing a "reserved" sign on the table that you are still occupying.
So when the band started playing we ordered more beers which we closed the new tab immediately for convenience. We were then asked if we could split our 2 tables (to give up one table i presume), which cheesed me off. Ours was a party of 5, and one table is way too small. So I simply told the waiter that we will leave after this set. Now as if that wasnt enough, they placed a "reserved" sign on our table while we were still there.
There were a couple more incidents that displayed their insensitivity and poor attitude towards customers, but my point here is that this really isnt the place to be at if you are looking to enjoy yourselves. You are better off somewhere else than being subjected to pressure tactics to get your a** out the moment you stop ordering or close the bill.