Lim Charlene •
13 Jul 2011 • 5 reviews • 0 follower
All these while, I have been the regular customer of pumproom clarke quay. Nothing goes wrong when I visit them. Love their food and service is good.. But last week when i visit them, they gave me a wrong order. the staff apologize and i asked for the manager, i was told that the manager in charge was not around. i felt puzzled that impossible such a big outlet does not have a single person who is in charge. I walk to the main entrance and saw few person smoking thus i check with the another staff who is doing the host for the day that where is the manager. the staff mentioned that the manager is smoking. i dun think the staff should lie to me and it's wrong for the manager to smoke near the entrance. it's such a bad impression given to customer. the attitude for the manager is unacceptable to me. by the way, he is a new manager not the manager who provide me with excellent service anymore. wondering if i should visit them again due to the service given but the food is excellent.