26 Apr 2014 • 1 review • 0 follower
Worst place to consider for dining, even before going to that place physically.
Tried to make a booking for 6 pax, and the service staff on phone requested us to make FULL payment as deposit before they will confirm booking.
As we were unable to physically going down to pay, we called back and they mentioned that we can sign an authorization form.
After signing the form, they called back again and requested us to provide a photocopy of both front and back of the credit card to be charged. And they keep repeatedly calling us and pester us to provide the copies else they will void out booking.
From the understanding, a merchant can charge a card by providing the credit card number and having the authorization from the customer. One wonder's why and what they can do with all your credit card details.
In summary, avoid this restaurant or refrain from using your card when making payment.
1) Poor, cocky attitude by staff on phone. ( for only a booking of 6 pax, not 60 pax)
2) Full payment for deposit required when making a booking.
3) Asking for authorization form from customer and also photocopy of front and back of credit card.
4) Terrible customer service.