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Tim Ho Wan (Westgate) (添好运)

2.9

Eatability rating

21 reviews

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AsianCantoneseChineseDim SumHong Kong
Address: #01-13/14, Westgate, 3 Gateway Drive, 608532
Michelin starred chef Mak Kwai Pui’s dim sum restaurant’s first overseas outlet (outside of Hong Kong) can accommodate 100 sit-down diners. Queues are long, but there is an SMS waiting system in place, and a takeaway counter for those who just want a char siew bao to go.

Mon - Fri: 11:00 - 22:00

Sat, Sun &: 10:00 - 22:00

+65 66862000
$20 based on 22 submissions
Lunch (4 votes), Breakfast (3 votes), Brunch (3 votes)
3

Average Too Ordinary Dimsum on 19Dec2014

  See my full reviews & photos at = http://chefquak.com/2014/12/23/average-too-ordinary-dimsum-timhowan-添好运-at-westgate-mall-on-19dec2014/

a friend cooked an excellent lunch today for 6pax on 19.12.2014. 
 
 after that 4 of us went to JEM (jurong east mall) to watch “exodus”. carpark was full so we parked at westgate mall which was linked to JEM at level 2.
 
 after the movie we walked back to westgate mall & had a light dinner at timhowan 添好运 (still full from the excellent lunch).
 
 we dutifully ordered the crispy char siew pao.
 
 i must have had one too many of this. had much better crispy char siew pao at canton paradise several times. didn’t like it as much it now.
 
 har gao was good but for me canton paradise’s har gao & imperial treasure teochew’s har gao were better.
 
 马拉糕 was never my thing, even at hong kong timhowan outlet – an enigma to me. tasted like “wa kor kuay”.
 
 teochew dumpling 潮州粉粿 was competent.
 
 fu pei quin 腐皮卷 & fried carrot cake were ok.
 
 anyhow overall the food was really mediocre, which to me meant a disappointment.
 
 dinner was just S$39 but we had very little food for 4pax.
 
 for me, there is no reason to have these average food when i can get better food at canton paradise, imperial treasure & crystal jade for largely the same price.

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Latest Community Reviews:
• 10 May 2015 • 1 review • 0 follower

Super bad service!! NOT recommended at all!!

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8 of us went to the restaurant, the waitress was rude & kept on rushing us to fininsh our food, clearing our dim sum plates.
The thing that 'impressed' me was the waitress asked to mix the fried spring roll with another fried shrimp beancurd as both left 1-2 pieces, before we could reply her, she already mixed the 2 dishes. They also mixed other dishes without our permission. They were rushing us, seems like we were not the customers.
Also, after we finished the dishes, they were checking whether we wanted to order any more dishes, we rejected her, the waitress immediately started to clear our plates & chopsticks.
Such service only make customers feel uncomfortable, such restaurant is not tradition 'yum cha' place. We finished our meal within 25 minutes.
Ths is not my first time in 'Tim Ho Wan', BUT this will be my last time to visit this outlet.
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• 23 Mar 2015 • 1 review • 0 follower

Bad Service.

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I went to Westgate Tim Ho Wan on Sunday 23/3/2015 between 5pm to 5.30pm to have a meal. I was seated and given an order form to complete. After completing my order, i handed it to a staff member who read out my orders and circled each one as she went along. I agreed with her that they were correct. She then took my order form away with her.

Our food arrived and a staff member placed "beancurd skin roll with shrimp" and "spring rolls" on our table and walked away. As i did not order "beancurd skin roll with shrimp", i immediately informed a staff member that it was not what i ordered. I had only ordered the "spring rolls". The staff then discussed with each other and 2 ladies with "ear pieces" came over and insisted that it was indeed what i ordered.They said i would have known this as the staff who took my order read it out to me before filling it in. I was surprised as i do not recall this dish being read out as an order confirmation. I was then shown the order form with a faint"1" next to "beancurd skin roll with shrimp". However the handwriting was not mine. I pointed this out to the ladies. After much argument they agreed to remove the order and not charge me for it. 

When they returned the order sheet to me, i looked at it again and realised that it was part of the "O" that staff use to circle the confirmed dishes. As it was not a closed loop, the top bit showed up as a faint "1" on the order space above.

After my meal, as i was paying, i mentioned to the cashier that as the "1" was part of the "O" used to circle confirmed dishes it would be good if staff could be more careful to avoid this sort of misunderstanding in future. The cashier passed the sheet to one of the ladies with an "ear piece" who promptly told me that Tim Ho Wan's staff do not make open loop "O"s and it was my fault for not correcting the order as it was read out and that they are not charging me for it and that i should be satisfied with that.

I expect good service from places that i pay for. What i got was impatient and grouchy service from the ladies in ear pieces and the accusation that i ordered something that i did not. There was not even the slightest consideration that it could have been a human error in marking the sheet. The customer was wrong in their eyes and had to be scolded. After this unpleasant experience, i will not be returning to Westgate Tim Ho Wan again. 
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• 23 Dec 2014 • 288 reviews • 1 follower

Average Too Ordinary Dimsum on 19Dec2014

Overall
Food
Coffee
Drinks
Services
Ambience
Value
Quality
Location
  See my full reviews & photos at = http://chefquak.com/2014/12/23/average-too-ordinary-dimsum-timhowan-添好运-at-westgate-mall-on-19dec2014/

a friend cooked an excellent lunch today for 6pax on 19.12.2014. 
 
 after that 4 of us went to JEM (jurong east mall) to watch “exodus”. carpark was full so we parked at westgate mall which was linked to JEM at level 2.
 
 after the movie we walked back to westgate mall & had a light dinner at timhowan 添好运 (still full from the excellent lunch).
 
 we dutifully ordered the crispy char siew pao.
 
 i must have had one too many of this. had much better crispy char siew pao at canton paradise several times. didn’t like it as much it now.
 
 har gao was good but for me canton paradise’s har gao & imperial treasure teochew’s har gao were better.
 
 马拉糕 was never my thing, even at hong kong timhowan outlet – an enigma to me. tasted like “wa kor kuay”.
 
 teochew dumpling 潮州粉粿 was competent.
 
 fu pei quin 腐皮卷 & fried carrot cake were ok.
 
 anyhow overall the food was really mediocre, which to me meant a disappointment.
 
 dinner was just S$39 but we had very little food for 4pax.
 
 for me, there is no reason to have these average food when i can get better food at canton paradise, imperial treasure & crystal jade for largely the same price.
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Food/Drink
Value
Ambience
Service
  • crispy char siew pao

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