Chong Poh Yee •
24 Oct 2011 • 1 review • 0 follower
Before i go on to the details of the service, I will start on their food which maybe the only good thing in the house.
The pizzas are generally yummy. We had roasted duck pizza, smoked salmon pizza, Cajun chicken pizza and buffalo wings. I ordered a lychee martini the first round but i find their sweeter than others. My boyfriend had Long Island Tea and he said that there was too much ice in his drink. I guess we were at the Happy Hour so there was a -$3 for each of the drinks we ordered.
This is a Saturday night and we wanted to catch Real Steel at 9.25pm at Vivo, so we decided to have a dinner/drink early. The group was to meet at 6.30pm but my boyfriend and I arrived early, slightly before 6pm. The opening hour supposed to start at 6pm.. The funny thing is that, the manager was still talking to the staffs at 6.15pm.. There was a large group (around 20 pax) waiting in front of us, but the group and us was not served to sit down. I thought it was really weird to let a large group of people to be waiting outside of your restaurant. Most of the pubs and restaurant along boat quay was already serving customers for quite some time. The weirder thing is that, there was already two tables occupied with two different group of customers. (maybe they are special guests)..
The restaurant refused to let us take a 6-person table since only me and my boyfriend arrived (that is understandable), but the two-person-seat that they direct us to was totally hot and stuffy! I was so irritated with the stuffiness that I requested to change seat when I placed my order. Then the manager told me that they didn't open the air-vent machine (or something like air-cooler) in my area, and then she told me that she can switch it on. I was starting to get pissed off by this point; I thought it was totally logical that when you have a customer in the area you should at least switch on a fan or something? Also, it was totally hard to catch any waitress attendance as they were all busy eating! Another weird thing, the staffs started eating after the customers are seated? The manager did not give them time to eat before that?
So when the group finally arrived, and switch to a table most outside Timbre, i got another hell of service. It could form a list,
1) Waitress passes the menu to us by poking my friend's arm.
2) I was pulling a pizza from the pan halfway, when a waitress crossed over my arms to collect the empty glass in front of me.
3) I asked for a set of utensils TWICE for the last friend that arrived but it never came. The only time the waiter/waitress would come to our table was to take away our menu so as to pass to the nearby table.
4) There was a Caucasian alone by a table in front of us and waited 30 min after he asked for his bill. Before the bill finally arrived after he asked again. I took that as a warning sign. But i didn't know we could be worst. We spent 15min to try to catch a waiter/waitress's attention to get a bill. We asked the bill from 3 different waiter/waitress after seeing no one seems to be bringing the bill. We waited 20min and the bill is still not here! I got to say 'Wow'. And we had a movie to catch! So I went straight to the cashier there to ask for my bill. The waitress there, then print out the receipt for me to check. Then, they got to go into the building to get my credit card which they were holding onto. With another 2 friends that walk to me to help me check the bill, the 3 of us was standing for almost 10min before my credit card came. Maybe we are seated too far away such that no one bothers us, but hey, it's still part of your restaurant and customers right? Maybe the waiter/waitress should be better trained.
The experience I had totally put me off. I guess I am not visiting Timbre any time soon. The pizza maybe the only reason for me to visit again.