Jolin Sng •
12 Dec 2014 • 3 reviews • 0 follower
Lousiest service ever. We went at 11.20pm and was told 12am was the last order and they close at 1am.
However, we made our order without delay and food was served quite fast. We sat at the alfresco dining area. Halfway through our meal a Malay girl came and asked us to move to a corner table so they can keep our chairs. By that time, our table was actually full of food for 4 pax. We thought that it is kinda weird and told them we will be finishing soon. Then few mins later, think a Chinese aunt maybe the supervisor came and said that "u all want can eat and drink till 2-3am, we just want to keep the chair" Problem is it was obvious that we only ordered food and plain water, there wasn't any orders for alcoholic beverages. A minute later, a Malay guy came again and told us that they are closing and requested us to move. Another time!! Eventually, we stop eating and let him clear. Just recalled I didn't even drink my tea pot soup worth more than 10 bucks. We even told them this is our 1st time experiencing a restaurant chasing their customer away, and the service staff could only smile at us. Best thing is, it still have not past 1am yet
The management of TOMO Izakaya responded to this review:
20 Dec 2014
Dear Ms Jolin Sng,
Thank you for dining at Tomo Izakaya Clarke Quay recently and bringing our attention to the unpleasant experience that you and your guests encounter.
Word cannot express how truly sorry we are for the frustration that we caused. This is especially saddening as we committed to deliver superior food quality and customer service to our valuable customers. From your review, we know that we failed to deliver on this promise.
Thank you very much for your feedback on our restaurant. Based on your feedback, we learn ways to improve ourselves. Tomo Izakaya will be more efficient and customer responsive than ever before.
Once again, we'd like to extend our sincere apologies.