Went in at 2 30 pm on Thursday, placed my order and waited. 15 mins later, still no sign of my food OR tea. Called the manager, he said he'll check. Then comes the server asking about what I ordered. Apparently, she took my order then went to do something and totally forgot about my order! There was 1 other table besides me and they were already done with their meal. SERIOUSLY! I was sitting there for 15 mins in an almost empty restaurant. And NOBODY has the sense to check whether my order went through or if I even placed an order!! There were 3 servers, a manager just standing around. Complete waste of my time. Just stomped out of the place. Never going there again. If the service is like this at an off peak hour, imagine what it's like at peak times.
I've had Tonkichi several times and went again this time because of the $15 Deal coupon. I am very impressed with their portion and quality (it is exactly the same!). Service staff were prompt and nice too. When we requested to take away our remaining portions, they very kindly included a bottle of sauce too.