03 Feb 2014 • 1 review • 0 follower
I pays regular visit to TWG at MBS on the bridge for the last 2 years. (2-3 times a week) When I called in to book a table at 2.30pm on 2nd Feb, their service staff Ms Wong answered my call and promised to book a table for 7 for me. Hence, when I reach on 3rd Feb, I was told by the manager (Mr Enrico) that there was no such booking. As such, he suspected me of trying to jump the queue, thus I had to show him my call record. ( I was really speechless at that point!) After a while he got back to me and I was told that the staff ( Ms Wong) forgot to record down my booking. As a result, I waited for almost half an hour despite I called in to book a table. When I approached the manager for complaint against Ms Wong, I was given one of their postcards and was asked to write in it... As they claimed that it will be sent to their office... So next time if u want to find somewhere for tea, I would recommend: skip TWG, cos Pollen is just nearby! For those TWG fan, unless you come more than 3 times a week for cheap afternoon tea set, there are always many great tea places around, after all, it's just about branding.