Vance Ng •
30 Nov 2011 • 6 reviews • 0 follower
I have traveled the world, and eaten in many countries. I must say that last night was one of the WORST dining experiences I ever had, and what worse than for this experience to happen in my own country, Singapore :(
My sis brought us to this restaurant last night to treat us to dinner, since we have been away for a year. We opted for their 4-course abalone and sharks' fin dinner, and at a cost of $216++, was a really horrid experience for the value, the food, and the service. The menu had the following food:
- Barbeque Combination
- Sharks fin with fish maw
- Stir-fried Garoupa Fillet
- Abalone in Stoneware
- Stir-fried daily greens
- Rice porridge with seafood
- I am giving one of the lowest ratings because this restaurant's portion for 4, is LITERALLY portion for 1. Each of the above (except for the rice porridge) was served in a small plate that is literally for 1 person in any restaurant I have been to.
- I am giving it a combined 3 rating because the abalone was not bad. However, the horrible part of it was that this is a Hong Kong restaurant, and they DID NOT get the sharks fin right. The sharks fin was not cooked properly, resulting in our eating sharks fin that was semi hard (much like chewing uncooked bee hoon). This was a DOWNRIGHT failure, and the night was totally ruined given that we are paying huge $$$ for this.
This is ZERO, because I am putting 110% blame on the manager for this. I informed the manager of the sharks fin problem, giving him a chance to rectify it. The ONLY thing he did was to tell me that he will feedback to the chef (what has this got to do with me? It's none of my business what he's going to say to the chef), other than that, NOTHING. No apologies, no initiative to appease the customer.
In all the places I have been, most restaurant managers would have done something to appease the customer, given that the customer is rightfully upset for something BELOW PAR. This restaurant did not do anything.
FAIL. AVOID THIS RESTAURANT AT ALL COSTS.