Wilson Chong •
04 Dec 2013 • 1 review • 0 follower
Downright poor service! paid close to $40 bucks for service charge where service staff taking out phones and calling infront of us as well as taking out cameras for photo taking session! all infront of their guest! total disrespect! Worst of all when we requested to order drinks one of the waiter just walked away infront of us!
Its like a party for staffs! camwhoring session out with their cameras and phone blocking our passage way out from the room to get our food! instead of letting us pass with all us (my friends and I) staring at them. The waiter continued to stand infront of the door and took pictures of his colleagues before moving! WHAT AN INSULT!
I even see their chefs eating behind the counters and when i ask for more satays he can shake his head with his mouth chewing food! totally un professional!! And being a chef myself its totally a disgrace to see such people tarnishing the image of chefs to the public.
Much said as a chef as a service provider or service personnel, seeing such poor service being provided in this buffet restaurant is disheartening, For the price of over $44 bucks and literally paying $40 bucks for GST and service charge for what? for the staff standing infront of u laughing, chit chating, picture taking session, it down right c***!
And all I'm stating is just the service part! now lets say the food they are offering on the buffet line! sashimi and cold seafood left on trays without even an hint of ice to keep its regulated cool temperature, which means a high chance of bacteria growing which causes the next unlucky customer to get food poisoning and diarrhoea!
Their fondue station... Rotten fruits placed on the display and even with a chef stationed there guess is supposedly self servicing choosing their own (un-rotten) fruits that is still edible to stick on skewers to coat with chocolate *PS with their hands, so if you dislike anything just put back onto the plate and wait for the next person to touch it and pick it up... WHO knows how many pairs of hands has your single piece of fruit been touched by.
And their hot items! stations with food tags on it but food unavailable, And hot items food are actually cold! disgusting!
And worst of all i can't even spot the acting duty manager around! My friends and I were like looking around for the manager to lodge an complain but no name tags no tags what-so-ever for us to spot who is the manager. Which leaves all our grunts and bottled up anger no where to avail. IN the end we all left the place unhappy. dissapointed and totally feeling that we wasted our money where we could have enjoyed much better food and service in any other kopitiam.