Effendy Yulia •
02 Dec 2011 • 1 review • 0 follower
I just went for dinner to Warung Lele as they had Groupon promotion, $15 for $30 value. It's 4 of us, 3 adults & 1 toddler.
The restaurant was really crowded with fellow Groupons users. The restaurant obviously couldn't handle the crowd at all. Service was HORRIBLE!
A few unpleasant instances:
1. The coupon states that it's 1 coupon for 3 pax, 2 coupons max. The waitress actually tried to tell me that I can only used 1 coupon. What about my toddler, isn't he a person? Until I point out the fact that they agreed to let me use both coupons.
2. I had to ask at least 5 times before water was served to us. I noticed that other customers had the same problems as well, having to ask repeatedly before being served. I understand that it's busy time, but this is really unacceptable bad service.
3. The coupon states that it's for dine in only, no takeaway. After we ordered more than $100 of food, there's a bit of left over. I ask the waitress to help me pack away the leftover, and rejected flatly by a NO - that this the Groupon condition. I had to actually speak to the manager / owner (not sure who he is), and he also told me NO at first, until I argue with him. Take away, and packing of leftover is not the same thing, and this is just such a waste of food. I understand that the condition is to prevent misuse of the coupons, but this is just ridiculous. I had used Groupon in many other places, and only treated this way in this restaurant.
4. Same thing for asking for the bill, had to ask at least 5 times, and had to wait 15 minutes before bill is finally settled.
5. The grilled fish served to us was burnt.
All in all, this is one of the worst experience I've ever had dining in a Groupon offered restaurang. If Warung Lele is not ready for Groupon, then they shouldn't have done it in the first place. I know after this Groupon experience, I'm not coming back to this place.
Such a pity, as the food is pretty good. The management should learn how to get repeat customers, instead of being so calculative at all times, it's very unpleasant.
1. Sate Ayam
2. Ayam Bakar
3. The Grilled Fish is pretty good, but it's burnt terribly
4. Es Teler is really good.