Joyce Foo •
16 Jul 2014 • 1 review • 0 follower
My friend and myself went to Watami for dinner on a Monday, 14 Jul’14, 7pm. We saw a queue machine outside the restaurant and we pressed for a number. There is no queue. We waited for a couple of minutes but no one showed up. I walked in and waved to get someone’s attention.
An uncle came, took the queue paper and walked on. I commented that we waited for a while. He turned around and looked at me, pointing at the paper as if challenging me that “you mean this is long?” I repeated, “yes, we waited for a while”. No apologies and he said that they only have 2 staffs.
After we sat down, he passed us menu and asked if I’m rushing for time. I replied “no, why?” and he said “just to let you know, nice food needs time to cook, you have to wait”. I understand certain food needs time to cook, but I’ve not even ordered! He is SO sarcastic and EXTREMELY rude!
Both me and my friend walked out. We did not even eat as the service of the uncle has totally spoilt our appetite.
The restaurant is only about 30% occupied and everything got to wait? How to function if the restaurant is 100% full? The queue machine should be removed since they cannot even handle small crowd. “Crowd” is a very generous word I’m using as there isn’t any crowd to begin with.
To set my tone right, I was not pissed about the waiting but rather the attitude of the staff that is totally unacceptable. The whole thing could have been just resolved at the beginning if he had apologised to keep us waiting.
LOUSY SERVICE! 1ST AND THE LAST TIME TO THIS PLACE!