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51%100%83 votes

Watami (ION Orchard)

AsianJapanese
With more than 600 outlets in worldwide, customers can not only enjoy traditional Japanese cuisine, but also experience a wide range of modern and popular Japanese dishes including Japanese-style Pizza, Baked Scallop with Butter, Cod Roe and Cheese Rolled Omelette.

Daily: 11:30 - 22:00

+65 65099366
$25 based on 83 submissions
Dinner (38 votes), Lunch (32 votes), Vibrant/Noisy (22 votes)
Wendy Lim 721

Good food but service barely made the mark

After shopping at Uniqlo and H&M, I decided to have an early dinner at Watami at the basement 3 of Ion Orchard. I’ve been wanting to try Watami since 2 years ago! The lady at the entrance was very nice to give me a four seater. Maybe it was just 5 plus and there were quite a few empty tables. Hubby arrived after some traffic jam and we settled for their $59 set dinner for 2. After taxes, it cost about $70. It consists of about 6 dishes and 2 glasses of drinks. Good for 2 hungry people.

Well I had lots of time to calculate and browse through the menu while waiting for hubby. So yes I calculated the cost of the set lunch as well.. its about maybe $8-$10 cheaper if you order the set. But having said that, you have to be hungry if u wanna order the set.

For full review and pics, please visit here - cheers!

The HGW community like this place for...

  • Hotate Butter Yaki3 votes
Community submitted Favourites:
Overall
Based on 83 votes
Food/Drink
Value
Ambience
Service
02 Nov 2014 • 1 review • 0 follower

Rude staff and horrible experience

My family and I went to Watami at Ion branch on Saturday 1 November 2014. We intentionally went to the restuarant at 5.30pm so that we can eat before the usual dinner crowd.

When we entered, we requested to sit at sofa seats. The slightly elderly staff member who welcomed us, refused our request saying "you're are going to be here for more than 5 minutes, I cannot let you sit there because it's usually reserved for 5 or more people."

Sorry, what is that supposed to mean? The seats are empty. It's about 5.30pm and it will be way before the dinner crowd. Does that mean that our business is not as important as a party of 5?

We ignored him and went on to order our mains and drinks.

My mother and sister's mains and salad were served up as per normal. However, I was only served my rice and miso soup set. My main dish and a side didn't arrive.

We enquired with a very junior staff and he went to check for us but somehow didn't have any answer. We had to ask him again before he says it will be another 5 mins.

Did they forget my order? It has been entered into the order sheet correctly.

I waited and we asked a slightly more senior member of staff. She then said it will be ANOTHER 10 mins.

They have obviously forgotten my order.

By now, my rice and soup set is cold. My family have already finished their meals. And I was left hungry and angry.

A third person who spoke to us, the manager, went to check and let me know that it will take a FURTHER 10 minutes. At this point, I lost it. It has been about 20 minutes since I asked the first staff, and now by the third, I have to wait for an additional 10 minutes?

We shouldn't have ordered after the elderly staff rejected our request to sit at the sofa seats.

The restuarant was not busy at this point in time. There were so many staff members just standing by their stations, doing nothing.

My order was keyed into the system correctly (as I can see it on the order chits) but it was forgotten and I was given horrible excuses and to ask to wait time and time again.

I will never visit Watami again after this horrible experience.
Bad rice.
12 Oct 2014 • 2 reviews • 0 follower

unacceptable kaisen don

My friend and visited the watami at star vista 2nd time in a row. First time last week was acceptable, we ordered the set meal which was flavourful  but all the dishes came at the same time. The food was a little too tasty (msg) and it was oily. The cutlery and the stove below the sukiyaki nabe was very greasy and uncleaned so it was a bit of a turn off. It shows the management doesn't really take pride in what they do esp if it is a Japanese eatery. But the wafu touban steak was very good.                                             The next visit we decided to give watami another chance because we r both sashimi fans. We tried the kaisen don and even though the fish was fresh, the sauce that they used on top it was unpleasant, and worse, the rice was overcooked and undercooked at the same time. And this dish is $20. 
The overall experience is not pleasant, the place gives me the feeling that it is run by people who don't understand the fine differences between Japanese cuisine and throwing key ingredients together and give it a Japanese name. If u eat sakae and find it acceptable, this place is for you. But if u r particular about how Japanese food shld be prepared presented and taste, avoid unless desperate. 





16 Jul 2014 • 1 review • 0 follower

WORST EXPERIENCE EVER!

My friend and myself went to Watami for dinner on a Monday, 14 Jul’14, 7pm. We saw a queue machine outside the restaurant and we pressed for a number. There is no queue. We waited for a couple of minutes but no one showed up. I walked in and waved to get someone’s attention. An uncle came, took the queue paper and walked on. I commented that we waited for a while. He turned around and looked at me, pointing at the paper as if challenging me that “you mean this is long?” I repeated, “yes, we waited for a while”. No apologies and he said that they only have 2 staffs. After we sat down, he passed us menu and asked if I’m rushing for time. I replied “no, why?” and he said “just to let you know, nice food needs time to cook, you have to wait”. I understand certain food needs time to cook, but I’ve not even ordered! He is SO sarcastic and EXTREMELY rude! Both me and my friend walked out. We did not even eat as the service of the uncle has totally spoilt our appetite. The restaurant is only about 30% occupied and everything got to wait? How to function if the restaurant is 100% full? The queue machine should be removed since they cannot even handle small crowd. “Crowd” is a very generous word I’m using as there isn’t any crowd to begin with. To set my tone right, I was not pissed about the waiting but rather the attitude of the staff that is totally unacceptable.  The whole thing could have been just resolved at the beginning if he had apologised to keep us waiting. LOUSY SERVICE! 1ST AND THE LAST TIME TO THIS PLACE!
01 Jul 2014 • 43 reviews • 16 followers

Good food but service barely made the mark

After shopping at Uniqlo and H&M, I decided to have an early dinner at Watami at the basement 3 of Ion Orchard. I’ve been wanting to try Watami since 2 years ago! The lady at the entrance was very nice to give me a four seater. Maybe it was just 5 plus and there were quite a few empty tables. Hubby arrived after some traffic jam and we settled for their $59 set dinner for 2. After taxes, it cost about $70. It consists of about 6 dishes and 2 glasses of drinks. Good for 2 hungry people.

Well I had lots of time to calculate and browse through the menu while waiting for hubby. So yes I calculated the cost of the set lunch as well.. its about maybe $8-$10 cheaper if you order the set. But having said that, you have to be hungry if u wanna order the set.

For full review and pics, please visit here - cheers!
01 Jun 2014 • 17 reviews • 0 follower

their service spoilt our dinner

firstly we were shown to our table by a waitress (auntie) with a very black face. We waited for quite long before any waiter sees us. As my husband was not hungry, we requested that they proceed with my order first and that auntie waitress looked at my husband as if we are too poor to eat and needs to share one main course. As if this is not enough, she came back and asked my husband "where are you from?" in a hostile tone (I am not exaggerating). that totally ruin our appetite. so in the end, i had my dinner and we vowed never to come back again (ION branch).