Mel Tan •
02 Nov 2014 • 1 review • 0 follower
My family and I went to Watami at Ion branch on Saturday 1 November 2014. We intentionally went to the restuarant at 5.30pm so that we can eat before the usual dinner crowd.
When we entered, we requested to sit at sofa seats. The slightly elderly staff member who welcomed us, refused our request saying "you're are going to be here for more than 5 minutes, I cannot let you sit there because it's usually reserved for 5 or more people."
Sorry, what is that supposed to mean? The seats are empty. It's about 5.30pm and it will be way before the dinner crowd. Does that mean that our business is not as important as a party of 5?
We ignored him and went on to order our mains and drinks.
My mother and sister's mains and salad were served up as per normal. However, I was only served my rice and miso soup set. My main dish and a side didn't arrive.
We enquired with a very junior staff and he went to check for us but somehow didn't have any answer. We had to ask him again before he says it will be another 5 mins.
Did they forget my order? It has been entered into the order sheet correctly.
I waited and we asked a slightly more senior member of staff. She then said it will be ANOTHER 10 mins.
They have obviously forgotten my order.
By now, my rice and soup set is cold. My family have already finished their meals. And I was left hungry and angry.
A third person who spoke to us, the manager, went to check and let me know that it will take a FURTHER 10 minutes. At this point, I lost it. It has been about 20 minutes since I asked the first staff, and now by the third, I have to wait for an additional 10 minutes?
We shouldn't have ordered after the elderly staff rejected our request to sit at the sofa seats.
The restuarant was not busy at this point in time. There were so many staff members just standing by their stations, doing nothing.
My order was keyed into the system correctly (as I can see it on the order chits) but it was forgotten and I was given horrible excuses and to ask to wait time and time again.
I will never visit Watami again after this horrible experience.