My experience in Waterloo Times has been rather mixed and the recent episode where I brought my touristy friends to restaurant for a birthday treat really made me reconsider if I want to recommend to friends or even visit this restaurant again. But here's a more balance review about what I feel.
Ambience: what really drew me to this restaurant was the location. It's an unexpected little gem tucked in Waterloo street with an unpretentious setting.
Food: The appetizers/ sides/ salad are much better than the main courses. I love the seated calamari, truffle fries and pumpkin salad. Definitely worth trying.
Price: The prices are reasonable. The appetizers cost $13-20+, while main courses/ pasta are anything from $17-$30+ . No gst or service charges.
Service: that's the part where I feel very unsatisfied especially with my recent episode. No service charge does not warrant rude service. I used HGW to make a reservation and the servery called to confirm my booking , so I asked if I can bring a cake to celebrate my friend's birthday. The server's reply was "U can bring but we will not serve you" . I was ok not being served and I can certainly bring my own serviette but I was definitely not impressed with the chosen words and tone that she has used. Finally at the restaurant, I asked the same lady ( I can recognize her tone and voice) if she could help me to keep the cake and if she can help to light the candles Later. She said "huh" in an absolutely rude manner and I repeated myself. She gave us a black-faced , went to another table , came back to my table to take the cake away. It was already quite awkward. As the night went by, my friends came , we started with salad, appetitzees and sides and we even ordered the 2nd truffle fries for the night and this time, w e asked for 2 sets of chilli sauce since there were 4 of us. The waitress rudely asked my friend 3 times : "2 sets, 2 sets , 2 sets" And everytime, my friend said yes .. We were really puzzled by her exclamation as it was really not an unreasonable request since there were 4 of us who happen to love our fries with chilli sauce. Ultimately, it is really that waitress who made the night truly unpleasant.
Recommendation: I have been there 3 times and the food is value for money but you might have to endure the waitress' pms attitude which is something that I would like to reconsider. That's my personal view. However, I will definitely hesitate to bring my friends there as such service can be quite embarrassing and awkward at the table and can truly spoil ur experience no matter how good the food is/can be.