01 May 2015 • 1 review • 0 follower
I question the conduct of this establishment. I went to WoodShed on 1 May 2015 (Friday), having checked the fine print of the Groupon voucher I was using for WoodShed.
Terms (see link for hi-res images): http://bit.ly/1dBpj6z
- Valid till 5 May 2015
- 1 Groupon per table per bill
- Valid for dine-in
- Valid Tue-Fri
- Not valid on weekends
- Not valid on 24, 25, 31 Dec 2014, and 19-20 Feb 2015.
- Not valid with other promotions and discounts.
The person at the counter refused to honour the voucher on 1 May 2015 (Friday). He mentioned that his establishment did not actually mean for the voucher to be valid today (1 May 2015). I tried to show him the voucher so he could review the terms. The voucher specifically said it was valid Tue-Fri (and it's a Friday). The voucher was also clear about excluding only specific public holidays (i.e. Christmas, Christmas Eve, New Year's Eve, and the 1st two days of Chinese New Year).
If this establisment had meant to exclude additional days, then this should have been made clear in the terms. Otherwise, it is improper for an establishment to create "new terms" randomly in front of a customer.
The person at the counter further defended his beliefs by saying that the Groupon sales landing page was different than what was stated on the voucher, and his position was to honour the sales landing page (not the voucher's deal terms). This is an illogical way to approach business and completely unprofessional, given the evidence shown to him. The voucher's deal terms (not the sales pitch) is the agreement. I gave up, and left WoodShed at this point.
1) I decided to dig out the record I had saved of the Groupon sales landing page when I bought this deal in Nov 2014 (It's absurd to have to keep such records - but clearly, this is a case where it has proven handy). When I was at WoodShed, I obviously did not bring along a copy of the landing page. But now that I have reviewed it, I have discovered that the landing page was in fact CONSISTENT with the voucher I showed him. The person at the counter was either trying to beguile me (thinking I would not have a historical record of the sales landing page), or perhaps he had somehow sincerely believed a fantasy about what the Groupon sales landing page said.
2) Even if the sales landing page had said what the person at the counter believed it did, this should be irrelevant to the deal terms that are stated in the Fine Print of the voucher. And as a third-party to the dealings between Groupon and WoodShed, I can only rely on the terms for which I had purchased the voucher. WoodShed should sort it out with Groupon, without denying redemption on 1 May 2015 (Friday).
3) I called Groupon customer service, and it concurred with my position on the deal terms. They said they would try to investigate.
It seems improper and unwise for WoodShed to conduct business in such a manner. I have patronized WoodShed once before, but my experience is irreversibly damaged and it would make no sense to return.