18 Feb 2013 • 2 reviews • 0 follower
We went to this restaurant on 11feb 2013 at 12noon. The place was practically empty with only 5 tables and 10 persons sitting in the restaurant and already with so little people to serve, the service by the staff was atrocious.
Firstly, the female manager Limin ignored us while we were standing outside waiting to be seated on many empty tables. It was not like the restaurant was fully packed and there were no tables available. Its just bad form and manager Limin's attitude that was unaccepatble to us.
Next was when we started to order.
I made a wave about 3 times to catch the attention of the staff to order my food. 2 managers Vincent Ep and female manager again Limin and another lady trainee staff all looked at me on all 3 occassions but all refused to walk towards me to take my order.
What really annoyed us was the fact that both managers actually made eye contact when i was calling out to them but refused to walk towards us and take our order. Worst thing is, they do not understand basic courtesy of gesturing back to a customer to wait, or inform them that they will come back later. We were left waiting there to wonder if they have seen us gesture to take our orders even. These kind of attitude should not be found in service staff, least in a restaurant. In fact, we were really tempted at that time to just walk out the restaurant and go to tung luk opposite.
It was not untill i had to call out loudly to them from my table "can someone take my order" before the trainee staff walked to me to take my order. By then, people around my table were already looking at these managers as well and some of their faces were appalled too.
Food is alright but service is disgraceful and no one especially a customer should be treated with such disdain and disrespect. We will not go back again.
The management of Xi Men Ding responded to this review:
16 Jul 2013
Dear Nawnew10, thank you for your valued patronage. We are appalled to learn of the service attitude of the managers and would like to apologize for that unpleasant experience. Please be assured that customer feedback is of the utmost importance to us and that we will issue a stern warning to the personnel involved in this incident. We hope to be able to serve you again soon.