09 November, 2009
You might wonder after reading this review, if anything more could have gone wrong….
This gentlemen’s dinner was set for 8 people at 8pm on Friday, 30 Oct. Reservation made and confirmed, 4 days in advance. Thursday afternoon the restaurant calls and suggests our party of eight should either come 30 mins earlier, or 60 mins later, as another party of twenty is arriving at 8pm, and the restaurant ‘could not guarantee service in a timely manner.’ While shocked at this, we wondered what the restaurant would do if all 50+ seats were full at 8:30pm on a Friday night….would we all be waiting?
We arrive more or less at 8pm, drink at the bar. No problems there. Seated, menus, extortionate prices for 3 pieces of bread, and a drop of EVOO.
We ordered several $150 bottles of wine and worked our way through at least 3 before dinner.
3 fillet steaks so hard that they could have been used as hides for a football. Not even the supplied steak knives could cut through the meat. When pressed about this, the wait staff were not entirely sure what the problem was.
One US sirloin came pepper-crusted without warning to the diner. When the second one came, it was maybe lukewarm, and yes you guessed it…tough as nails. The diner who happened to order this meal had an excellent view of the grill and saw how steaks were being half-cooked, set aside and then reheated for serving.
Given that we were a party of eight and three meals were inedible and one was wrong, we complained to the head waiter. He scurried away to sort something out. He returned suggesting all the side dishes of mash, beans etc would be free, a discount of about $60, off a bill of $1,300. I pressed him again.
Having a keen sense of our increasing dissatisfaction not only with the meal, but with the service, he then returned suggesting additional discounts for the three inedible football hides, and wow…a bottle of the very cheapest Chilean house red he could find. I politely explained that if we wanted to drink $33 wine we would have ordered it. Again, blank looks.
I then suggested he should remove the four meals, all the sides and the service charge. For that he could keep the wine. He agreed, recalculated the bill, and returned with a $50 voucher redeemable for meals at Prime Society. You might think that was a nice gesture, given we had been pretty tough on the guy…except that the voucher expired…the very next day…31 October. When asked about this he was positive that ”although it says 31 October, it is good for 90 days”, despite the fine print conditions being very clear to the contrary.
With that I explained that most likely we will not be back the very next day, so we would like to use the $50 voucher now. I thought this was unlikely to be accepted, but to our surprise he agreed most probably out of embarrassment.
Final bill about $800, inclusive of a $500 discount, due to all the craziness.
Feedback to Management:
Don’t pre-cook the meat and leave it on the side of the grill
Don’t call patrons back to ask them to change their lives around your kitchen’s shortcomings
Don’t nickel and dime customers who have legitimate complaints about your food
If you want to make-good with a free bottle of wine, make it at least within range of what the diners were drinking
Get a new head waiter
Get a new grill-master
Go to Morton’s, see how they do it.
Must tries: Mortons, Mandarin Hotel